Return to Work Program Manager

Return to

Work Program Manager Department:

Claims Administration & Adjusting Employment Type:

Permanent -

Full Time Location:

Atlanta, GA Reporting To:

Loriann Colacchio Compensation:

$90,000 - $100,000 / year Description Our Story Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America , we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. The Return-to-Work (RTW) Program Manager provides leadership, development, and operational oversight of the RTW Specialist team while actively managing return-to-work services for Workers' Compensation cases within an assigned geographic territory. This role partners closely with the Program Manager to ensure effective coordination of modified duty placements, transitional work planning, and successful return-to-work outcomes. The position requires extensive fieldwork, independent judgment, and frequent interaction with employers, medical providers, claims professionals, and other stakeholders. Key Responsibilities Provide leadership and guidance to the RTW Specialist team to ensure efficient, high-quality program operations. Act as a preceptor and trainer for RTW Specialists; coach and retrain team members as needed to drive performance, quality, and productivity. Assist the Program Manager with team oversight, workflow management, and achievement of program objectives. Serve as a subject-matter resource to AmeriSys and USIS departments regarding return-to-work and vocational services. Direct and manage return-to-work efforts for injured employees within assigned territory. Conduct job analyses and assessments of employer worksites to identify modified or transitional duty opportunities. Coordinate return-to-work plans through direct employer contact, job search efforts, labor market surveys, and vocational analysis. Evaluate, implement, and monitor transitional work plans, including timelines and outcome effectiveness. Apply third-party guidelines, medical restrictions, and professional expertise to assess placement feasibility. Maintain ongoing contact with injured workers to determine status, needs, goals, and return-to-work options. Maintain regular follow-up with employers, clients, and injured workers post-placement in accordance with program guidelines. Maintain accurate, timely, and complete documentation in claims systems, databases, and formal written reports. Enter and maintain RTW data in Microsoft Teams and associated databases; prepare graphs, metrics, and statistics as needed. Document vocational service outcomes, placement opportunities, and recommended rehabilitation plans. Submit required productivity documentation accurately and on time. Liaise with physicians, nurses, adjusters, employers, attorneys, state agencies, and other stakeholders to facilitate successful RTW outcomes. Coordinate employer site visits to educate, train, and motivate stakeholders on transitional work opportunities. Ensure compliance with all applicable medical, legal, confidentiality, and accreditation standards. Maintain strict confidentiality of all medical and case-related information in accordance with state and federal laws. Perform job duties primarily in the field with frequent travel within the designated territory. Safely operate a personal motor vehicle to attend appointments and employer site visits. Perform other duties as assigned. Skills, knowledge & expertise Working knowledge of return-to-work, job accommodation, and transitional duty programs. Understanding of Workers' Compensation medical management principles and practices. Ability to stay current on industry trends, standards, and regulatory changes. Strong leadership, coaching, and team development skills. Analytical, interpretive, and problem-solving abilities. Excellent written and verbal communication skills with a strong customer service orientation. Ability to work independently with minimal supervision while meeting productivity standards. Proficiency with personal computers and business software, including Microsoft Office applications. Willingness to work extended hours as necessary to meet business needs. Vocational Consultant with a minimum of two (2) years of experience in industrial or occupational case management and/or vocational services; or Registered Nurse (RN), Physical Therapist (PT), or Occupational Therapist (OT) with comparable Workers' Compensation or vocational experience. Advanced working knowledge of Workers' Compensation claims; managed care organization experience preferred. One or more professional certifications preferred:

CRRN, COHN, CDMS, CCM, CRC

. Proof of current state certification and licensure where applicable. Demonstrated ability to effectively lead and coach a business department, fostering engagement and minimizing turnover. Equal Employment Opportunity & Legal Notices Benefits At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees.

Our comprehensive benefits package includes:

Medical, dental, and vision plans to support your health and that of your family A 401(k) plan with employer matching Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees Paid holidays Life insurance and short‑term and long‑term disability coverage Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. Diversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices. Background Check & Fair Chance Compliance Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com