Epic Super User - Temporary - UAB St. Vincents

Epic Super User - Temporary - UAB St. Vincent's

Job ID:

18131

Facility:

St. Vincent's Birmingham

Functional Area:

Technology

Position Type:

Temporary

Relocation Provided:

No

Location:

Birmingham, AL

Department:

EPI-Epic Project

Education Required:

High School Diploma or GED

Experience Required:

Not Indicated

Position Description:

Work Schedule:

Temporary - Flexi / Irregular (minimum 2 go-live shifts required) Training begins upon hire; go-live in July 2026

Work Location:

various UAB St. Vincent's facilities Hourly rate: $25.00 / hour without Epic experience; $55.00 / hour with Epic experience UAB Health System is transitioning to Epic as our new electronic health record (EHR) platform, and you can play a key role in making go-live successful as an Epic Super User. As part of our Health System Information Services (HSIS) team, super users will receive early Epic training and provide hands-on support to teams as they learn new workflows. You'll be the go-to resource during training and go-live - answering questions, troubleshooting issues, sharing tips and updates, and helping peers adapt with confidence. The ideal candidate has a positive attitude, is approachable and adaptable to change, and is willing to help. In this temporary position providing support for implementation at UAB St. Vincent's, you must be able to work up to 40 hours per week or at least two shifts per week. If you're ready to build Epic expertise and help our team through this change, this is a great way to lead during a major milestone for UAB Medicine. The Epic Superuser serves as a subject matter expert and frontline resource for Epic end users. This role provides hands-on support, workflow guidance, and system troubleshooting to end users across the organization, supports the optimization and daily use of the Epic electronic health record (EHR) and serves as a critical link between operational staff and the IT/Epic project team. The Epic Superuser helps ensure that system functionality aligns with efficient workflows, best practices, and quality patient care.

Key Duties and Responsibilities:

1. Provides real-time, at-the-elbow support for end users encountering technical or workflow issues within Epic. 2. Troubleshoots moderate to complex software issues and escalate when necessary with clear documentation. 3. Identifies inefficient workflows and recommend improvements to enhance productivity, accuracy, and patient care. 4. Assists with validating workflow changes and new system functionality. 5. Acts as a primary contact between end users and the Epic/IT project team. 6. Communicates system issues, participate in user acceptance testing (UAT), and provide detailed feedback for system enhancements. 7. Promotes system adoption by motivating, encouraging, and supporting staff throughout system changes, upgrades, and go-lives. 8. Reinforces standardized workflows and best practices. 9. Collaborates with Epic analysts and training staff to identify system or training needs. 10. Provides coverage during go-lives, upgrades, and optimization initiatives. 11. Maintains strong knowledge of departmental workflows and how they align with Epic functionality. 12. Participates in ongoing learning to maintain proficiency with Epic modules used in the department.

Position Requirements:

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. College degree preferred (Associate's or Bachelor's in healthcare, business/IT, or related field). Healthcare experience preferred. Epic experience preferred but not required. Candidates with prior Epic experience must have at least 1 year of Epic system use in a clinical or operational setting.

TRAITS & SKILLS

Must be self-directed / self-motivated; must have good communication and interpersonal skills.

Must be able to:

(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.