Consumer Access Specialist Advent Health Altamonte Springs - 3.4 Altamonte Springs, FL Job Details Full-time From $23.34 an hour 15 hours ago Qualifications Customer records maintenance Record keeping Patient scheduling systems Teamwork Microsoft Outlook Managed care Electronic health records (EHR) management Phone communication Spreadsheets Health insurance policy knowledge Word embeddings Administrative experience Medical administrative support Clinical data entry Typing Health information management Managing patient records Medical terminology Quality data entry Client interaction via phone calls Customer data entry Full Job Description Overview Join our dynamic healthcare team as a Consumer Access Specialist, where your energetic approach and attention to detail will make a meaningful difference in patient experiences. In this vital role, you will serve as the first point of contact for patients seeking medical services, ensuring smooth scheduling, accurate data entry, and effective communication across departments. Your proactive attitude and organizational skills will help streamline access to care, support revenue cycle processes, and uphold the highest standards of customer service. This paid position offers an exciting opportunity to grow within a collaborative healthcare environment committed to excellence and compassionate service. Duties Manage appointment scheduling efficiently using electronic health records (EHR) systems and coordinate with clinical staff to optimize patient flow. Serve as a primary point of contact for patients via phone and internal communication channels, providing clear information about services, insurance requirements, and next steps. Enter and update patient information accurately in healthcare databases while maintaining confidentiality and compliance with privacy regulations. Verify insurance coverage, assist with third-party billing processes, and facilitate the collection of necessary documentation for claims processing. Assist patients with understanding health insurance policies, medical terminology, and revenue cycle management procedures to ensure seamless access to care. Support internal teams by managing schedules, tracking appointment statuses, and communicating updates promptly. Handle inquiries related to medical billing, insurance claims, and provider availability with professionalism and clarity. Requirements Proven administrative experience within healthcare settings or managed care organizations. Proficiency in Microsoft Office applications including Word, Excel, and Outlook for documentation and communication purposes. Strong knowledge of health insurance policies, third-party billing procedures, and revenue cycle management processes. Familiarity with electronic health records (EHR) management systems and data entry best practices. Excellent customer service skills with the ability to communicate effectively via phone and written correspondence. Ability to manage schedules efficiently while multitasking in a fast-paced environment. Knowledge of medical terminology relevant to healthcare operations. Exceptional typing skills for accurate data entry and record keeping. This role is perfect for motivated individuals eager to contribute their healthcare administrative expertise while supporting patients through every step of their care journey. Join us in delivering outstanding service that makes a real difference!

Pay:

From $23.34 per hour

Work Location:

In person