• Overview
• Expand Access. Build Partnerships. Transform Care.
• The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
• Essential Functions of the Position
• + Maintain and close medical records per policy.

+ Review records to ensure compliance with documentation standards. + Identify and obtain missing chart information, including physician signatures and other required documentation. + Manage appropriate release of information, including obtaining authorizations and distributing copies. + Collaborate with clinical staff to support timely admissions. + Conduct medical record audits as requested. + Purge closed cases, prepare records for archival, and maintain the master patient index. + Participate in hospice quality assessment and performance improvement programs. + Oversee tactical HR processes, contracts, and personnel files for staff and contractors. + Support branch leader with new hire orientation and onboarding. + Serve as a resource connecting staff to IT, HR, and Compliance as needed. + Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval. + Coordinate interdisciplinary team meetings and manage care coordination communication. + Provide administrative support including answering phones, ordering supplies, and data entry. + Process accounts payable and route invoices as needed. + Complete annual compliance training and attend in-services as required. + Perform other duties as assigned.

• About You
• Education
• + High school diploma required.
• Experience
• + Minimum of three years of experience in the healthcare industry. + Strong preference for medical records experience.
• Skills & Qualifications
• + Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).

+ Strong organizational, record keeping, filing, typing, and time management skills. + Excellent oral and written communication skills. + Ability to adapt to changing tasks with flexibility and professionalism. + Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds. + Demonstrated maturity, cooperation, and tact in the workplace.

• We Offer
• Benefits for All Associates (Full-Time, Part-Time & Per Diem):
• + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund

• Additional Full-Time Benefits:

• + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to

BSN, BSN

to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

• Apply Today - Help Us Transform Care Together.
• Legalese
• + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace

ReqID:

2026-140400

Category:

Branch Admin and Clerical Position Type:

Full-Time Company:

Gentiva Hospice