Implementation Specialist

A Spanish version of this position is available upon request La version de esta posicion esta disponible en Español si es requerida BHSN , one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! The Implementation Specialist is responsible for planning, configuring, and deploying the electronic health record system and related peripherals to support clinical, financial, and operational workflows across behavioral health and human services environments. This role works closely with program leadership, clinicians, billing team, to ensure successful implementation, workflow alignment, and user adoption of modules and functionality.

Work Schedule:

Monday through Friday, 8:00AM to 4:00PM What s in it for you? Generous benefits, including personalized health coverage, paid time off, and holiday pay Working within our community, making a real impact, working alongside passionate colleagues Accessible leadership team, coaching for your growth, and ample training opportunities As a rapidly growing organization, there are endless opportunities to grow within the organization Community discounts, loan forgiveness & more What your day might look like: Support all phases of EHR and clinical peripheral implementations, including discovery, workflow analysis, system build, testing, training, go live, and post go-live optimization. Partner with stakeholders to gather system requirements and translate them into functional configurations within the EHR. Assist with project timelines and deliverables Coordinate with Netsmart representatives and internal project leadership to ensure deliverables are met. Assist with creation of post implementation resource documentation to support end users. Assist with support of EHR, including routine Avatar support requests.

Your skills and qualifications:

Experience working with EHR systems in behavioral health or human services. Strong technical expertise alongside problem solving and strategic thinking. Hands‑on experience using or supporting Netsmart myAvatar or similar systems. Strong understanding of behavioral health workflows, documentation requirements, and regulatory standards. Excellent communication, workflow analysis, and problem‑solving skills. Ability to support staff with varying technical skill levels. BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.