Clinical Service Desk- Epic-BA

• Req ID:

• 378163 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Clinical Service Desk- Epic-BA to join our team in Lincoln, Nebraska (US-NE), United States (US).

NTT DATA

Services is committed to hiring exceptional, innovative, and passionate professionals who thrive in a collaborative and forward‑thinking environment. If you're looking to grow your career with an inclusive organization that values both people and purpose, we invite you to apply. We are currently seeking a

• Business Sys. Analysis Senior Analyst
• to join our
• Clinical Service Desk
• team.

This is a fully remote position, with the opportunity to work from home anywhere in North America. This role is part of our Provider Clinical Service Desk and serves as a senior agent with primary responsibility for handling inbound customer calls and working Self Service tickets to resolution. It operates within a 24x7x365 call center environment supporting our customers. Schedule flexibility is required, and work hours may change based on business and coverage needs.

• Role Responsibilities
• + Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns + Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution + Drive issue resolution in alignment with established Service Level Agreements (SLAs) + Handle incoming calls and tickets while following account‑specific procedures and documentation standards + Maintain a strong understanding of current Epic configurations, functionality, and system updates + Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation + Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery + Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement •Preferred Qualifications•+ Strong experience with Epic clinical workflows and functionality + Minimum of •1-3 years of clinical care delivery experience•+ Minimum of •1-3 years of experience supporting Epic•, including implementation, build, or ongoing operational support + Epic •Certification or Proficiency•in one or more Epic modules + Demonstrated commitment to a service‑oriented mindset when working with clinicians, end users, and colleagues + Proven ability to analyze both quantitative and qualitative data to support decision‑making and process improvement + Excellent communication and documentation skills •Preferred Qualifications•+ Prior team leadership, mentoring, or supervisory experience + Experience integrating Epic or other EMR systems with ancillary or third‑party clinical systems Basic Qualifications Minimum 1 year Healthcare-Healthcare Systems-Customer Service Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support •About

NTT DATA

Services•

NTT DATA

Services is a recognized leader in healthcare technology and services, dedicated to improving patient outcomes and driving efficiency across the healthcare ecosystem. We deliver targeted, industry‑focused solutions including patient engagement, predictive analytics, healthcare cloud hosting, system integration and interoperability, clinical and claims application implementation, revenue cycle management, policy administration, and core managed infrastructure and business process services.

Our healthcare clients include:

+ More than

• 1,800 hospitals
• + •2,200 long‑term care facilities•+ •225 acute care facilities•+ •43,000 clinicians•+ •1,000 physician practices•+ •50 insurance providers•, supporting over •65 million policyholders•About

NTT DATA

• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA

is a part of NTT Group, which invests over $3 billion each year in R D. Whenever possible, we hire locally to

NTT DATA

offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an

NTT DATA

office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA

recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

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NTT DATA

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NTT DATA

is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._•