Referral Coordinator

Referral Coordinator Denova Collaborative Health - 2.8 Phoenix, AZ Job Details Full-time 13 hours ago Benefits Wellness program Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Customer communication Patient scheduling systems Electronic health records (EHR) management HIPAA Care documentation Medical scheduling High school diploma or GED Driver's License Records management Healthcare privacy protection Health information regulatory compliance Managing patient records

Full Job Description Job Purpose:

As a Referral Coordinator you will work closely with healthcare practice staff to ensure a seamless referral process, maintain accurate patient records, and meticulously document patient activities into our medical records system. Your contributions will be essential in providing exceptional patient care and supporting our healthcare team's mission.

What You Will Do:

Liaison Role:

Serve as the primary contact between Denova staff and patients, fostering productive and collaborative relationships aligned with the agency's goals and core values.

Voicemail Management:

Check voicemails every two hours and ensure callbacks are completed within 48 hours.

Referral Coordination:

Initiate referrals to specialists within 48 hours of receiving a request from a medical provider.

Documentation:

Attach all scanning to the patient's chart within 72 hours. Document every patient interaction in the appropriate Electronic Medical Record (EMR) system within 24 hours.

Insurance Verification:

Maintain consistent communication with patients and clinic staff about updates, changes, and verified coverage. Other duties as assigned.

What We Need From You:

Experience:

A minimum of one year of customer service experience is desired. A general understanding of insurance plans and products is beneficial.

Education:

High School diploma or equivalent. Additional education or relevant work experience is valued.

Certifications and Compliance:

Required to have Arizona Fingerprint Clearance. Adherence to HIPAA regulations is essential.

Skills:

Proficiency in electronic clinical documentation and scheduling systems is required.

Language Skills:

Fluency in both English and Spanish is preferred.

Driving Requirements:

Valid driver's license and proof of auto insurance meeting or exceeding minimum state requirements.

Your Work Schedule:

Join us for dynamic workdays with a hybrid schedule, Monday through Friday from 9:00 AM to 6:00 PM.

Perks of Being Part of Denova:

Comprehensive low-cost medical, dental, and vision insurance. Generous retirement plan with a 3.5% company match. Secure your future with both long and short-term disability options Protect your family with life insurance coverage Enjoy holiday pay, PTO, and life insurance benefits. Protect your future with long and short-term disability options. We offer an employee wellness program and fantastic discounts for all Denova team members. And there's so much more waiting for you! Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care , behavioral health , addiction medicine, and wellness enables our team to provide better health outcomes.