Consulting EHR Support Analyst -PHARM

Consulting EHR Support Analyst

• PHARM IT&S

• San Antonio Division
• 3.

1 San Antonio, TX Job Details Full-time 1 day ago Benefits Employee stock purchase plan Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Adoption assistance Family leave Vision insurance 401(k) matching Loan assistance Life insurance Qualifications 7 years

Mid-level IT Teaching Full Job Description To Qualify:

Licensed Pharmacist Required. PharmD Preferred. You must live in the San Antonio, TX general area. Do you have the career opportunities as a Consulting EHR Support Analyst

• PHARM you want with your current employer? We have an exciting opportunity for you to join IT&S
• San Antonio Division which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications The Consulting EHR Support Analyst serves as the primary clinical IT&S resource for the development, implementation, and support advanced clinical applications or complex

MEDITECH

tools across the division.

Primary responsibilities include:

1) implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s), 2) development, execution, and support of division-wide tools and resources focused on clinical initiatives, 3) facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources. The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division.

GENERAL RESPONSIBILITIES

Works with the Division EHR Support Specialist Team to identify and promote division goals. Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s). Develops, executes, and supports division-wide tools and resources focused on clinical initiatives. Provides user support and system maintenance for advanced clinical applications for all division hospitals. Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s). Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests. Participates in root cause analysis as trends in issues in specialty area(s) are identified. Works with EHR Support Analyst roles and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s). Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting. Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education. Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications. Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards. Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team. Actively supports and promotes systems standardization, utilization, and best practices. Aggregates data from division-level reports and investigates discrepancies in delivered reports. Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts. Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use. Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area. Promotes system security and patient confidentiality and helps ensure compliance. Builds the division community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and specialty networks across HCA. Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Required:

Mature understanding of clinical operations and clinical application support processes and workflow Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Understanding of reporting tools functionality and capabilities Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training

EDUCATION & EXPERIENCE REQUIRED

Bachelor's degree required 7 + years' experience in clinical application support and/or Master's Degree Licensed Pharmacist Required PharmD Preferred Hospital or Healthcare Pharmacy Experience Preferred. Benefits IT&S

• San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long

• and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about

Employee Benefits Note:

Eligibility for benefits may vary by location. ITG transforms healthcare and givespeople healthier tomorrows . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward . We do this byseeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do.

• Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting EHR Support Analyst
• PHARM opening.

We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.