EPIC MyChart Analyst

Summary:

The Information Services Lead is responsible for leading and coordinating efforts and content within the designated focus area. This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.

The role requires a self-starter who can work with minimal oversight while leading complex projects, mentoring team members, and driving operational and clinical outcomes.

Requirements:

Education:

Associate's or Bachelor's degree preferred in:

HealthcareBusinessInformation SystemsSkills:

Strong problem-solving and multitasking abilitiesExcellent organizational and time management skillsAbility to present complex data using charts and graphsAbility to adjust to and implement changeStrong teamwork and collaboration skillsProficiency in Microsoft Office applications:

WordExcelPowerPointExcellent customer service skillsStrong written, verbal, and interpersonal communication skills

Experience:

5-7 years of experience in healthcare, business, or information systemsSupervisory experience preferred2+ years of project management experience preferredExperience leading multidisciplinary teams and complex projectsAbility to work independently with minimal supervisionExperience mentoring peers and junior team membersPreferred QualificationsFunctional supervision experienceExperience contributing to performance reviews and corrective actionsAbility to coordinate work assignments and daily prioritiesStrong healthcare systems knowledge and expertiseExcellent project management skillsAbility to independently coordinate and lead projects

Certifications:

Relevant certifications in area of focus preferred

For Epic Analysts:

Must be proficient in assigned Epic module or certified upon employmentCertifications and proficiencies must remain current through ongoing trainingKey ResponsibilitiesLeadership & Team ManagementServe as the primary representative during implementation phases including build, configuration, testing, go-live support, and optimization.

Act as an escalation point for focus area support and optimization activities.

Demonstrate leadership to ensure high-quality outcomes for end users and stakeholders.

Ensure team adherence to quality standards and organizational best practices.

Mentor assigned analysts and facilitate cross-training among team members.

Organize and distribute workloads to ensure deliverables meet customer expectations.

Provide oversight and guidance to lower-level staff and multidisciplinary teams.

Coach team members through experimentation, innovation, and problem-solving approaches.

Promote positive and constructive coaching to improve team self-awareness and performance.

Project & Process ManagementLead process and requirement analysis, including:

Process mappingFlowchart developmentRequirements elicitationStakeholder analysisSpecification gatheringPrepare and deliver organized project status reports to stakeholders.

Manage large and/or sensitive projects throughout the project lifecycle.

Proactively plan projects and tasks across applications.

Identify potential roadblocks or conflicts and collaborate with leadership to resolve them.

Escalate issues appropriately through the chain of command.

Coordinate communication between application teams and facilitate cross-functional work sessions.

Technical & Application ExpertiseDemonstrate expert-level understanding of assigned applications, clinical/business operations, workflows, and integrated configurations.

Independently analyze, design, configure, and communicate complex system designs.

Teach and guide team members in advanced design and configuration practices.

Collaborate with application and compliance teams to design system processes.

Maintain expert knowledge of technologies applicable to assigned responsibilities.

Develop and maintain documentation to enhance efficiency within the focus area.

Stay current with Epic resources including:

Nova release notesUser ForumGalaxyEpic User Web documentationCustomer & Stakeholder EngagementBuild strong relationships with key client administrators based on trust.

Act as a customer liaison to understand business needs and communicate requirements and timelines.

Influence operational and clinical project outcomes.

Develop internal and external communications and articulate project strategies effectively.

Deliver communication tailored to audiences ranging from project teams to executive leadership.

Proactively address customer and system service concerns.

Collaboration & ComplianceWork collaboratively with Application Development teams and Business Process Owners.

Coordinate across applications for high-impact vendor changes.

Support organizational policies, procedures, and compliance requirements.

Perform additional duties as assigned.