HRSA, UDS

reporting, quality measures, value-based care initiatives, and other regulatory requirements. Monitor work queues, support tickets, and system workflows to identify trends, opportunities for improvement, and timely issue resolution. Assist with audits, compliance reviews, and data validation activities as needed. Qualifications Education Bachelors degree in Health Information Management, Healthcare Administration, Information Technology, or a related field required. Experience Minimum of two (2) years of experience supporting healthcare information systems, electronic health records, healthcare operations, or a related field required. Experience with Epic and/or OCHIN Epic strongly preferred. Experience working in a healthcare setting, Federally Qualified Health Center (FQHC), community health center, or ambulatory care environment preferred. Experience providing end-user support, workflow analysis, reporting, and training preferred. Knowledge, Skills, and Abilities Knowledge of electronic health record systems and healthcare workflows. Understanding of clinical, operational, and revenue cycle processes within a healthcare environment. Strong analytical and problem-solving skills with the ability to identify and implement process improvements. Ability to manage multiple priorities, projects, and deadlines. Excellent written, verbal, and interpersonal communication skills. Ability to effectively train and support users with varying levels of technical proficiency. Proficiency with Microsoft Office applications, particularly Excel. Knowledge of HIPAA regulations, patient privacy requirements, and healthcare compliance standards. Strong attention to detail and commitment to data accuracy and integrity. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to communicate effectively in person, by telephone, and electronically. Ability to travel between organizational locations as needed. Work Environment Primarily office-based within a healthcare environment. Frequent interaction with clinical, administrative, and leadership staff.

E-Verify Notice:

MCHC participates in E-Verify to verify the employment eligibility of all new hires in accordance with U.S. law. By applying for this position, you acknowledge and agree that you will be required to complete an I-9 form and provide supporting documentation to confirm your identity and work authorization. EEO Statement MCHC is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Drug-free workplace policy MCHC is a drug-free workplace. Why Join Our Team? At MCHC, we don't just offer a job, we offer a community. Our workplace is built on a family-oriented culture where teamwork, support, and a positive environment are at the heart of everything we do. We believe that when our employees feel valued and connected, they can provide the best care to our patients. Here's what makes working with us special: ✅ A Warm, Supportive Atmosphere

You're not just an employee; you're part of a team that genuinely cares about each other. ✅ Fun Work Events & Celebrations
We love bringing people together! From team lunches to holiday parties and appreciation events, we make sure there are plenty of opportunities to enjoy good food, laughter, and downtime with your coworkers. ✅ Growth & Development
We invest in our employees by providing ongoing training, career advancement opportunities, and support to help you reach your goals. ✅ Comprehensive Benefits
We offer healthcare benefits (including medical, dental, and vision for full-time employees), holiday pay, as well as other applicable benefits to ensure you're taken care of both at work and in life.

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Epic Support Analyst (ESA)