IS Technical Coordinator

JOB TITLE

IS Technical Coordinator

RESPONSIBILITIES

• Act as Senior LIS Administrator for the laboratory, including the following tasks: o Primary contact and lead for technical LIS projects o Understands the full scope of LIS and can perform advanced troubleshooting o Maintains and oversees validation of LIS version upgrades o Coordinates inventory of LIS hardware w/ IT o Responsible for LIS policies and workflows o Responsible for rules administration and function o Responsible for auto verification functionality o Develops processes to improve LIS efficiency and functionality o Oversees additional LIS administrator performance • Oversight and primary contact for other technical Information Systems (IS) integration, to include: o Technical, lab-related workflows (EHR, Billing, client portals, instrument software) o Related CAP accreditation and regulatory requirements o Assess and support implementation and validation of new lab equipment, software, or middleware • Provide the following support to Lab Leadership o Technical department policy and procedure review and/or development o Resource and facilitator regarding LIS compliance with both Femwell, VitalMD, and MediPath policies and procedures o Collaborate on IS/lab technology to achieve financial objectives and budgeting o Achieve department goals and QA projects through data analysis and metrics tracking, leveraging information systems • Support IT department with technical guidance and regulatory requirements • Support supervisors in IS competency assessment of technical staff • Leadership Competencies • Leadership § Model behaviors that demonstrate service excellence to staff and focus on the patient as the primary customer § Leads technical initiatives for the department to foster a culture of continuous improvement.

§ Fosters intra-departmental support and collaboration § Develop and maintain an open and effective line of communication with employees.

Communication:

§ Works in partnership with the clinical teams, practice leadership, and senior leadership teams. § Fosters strong working relationships with all levels of the organization to facilitate effective communication and to connect front-line staff's daily priorities to the organization's strategic goals. § Demonstrates strong interpersonal savvy. o Confidentiality

• Demonstrate knowledge and understanding of patient privacy rights under HIPAA (Health Insurance Portability and Accountability Act) guidelines.

Maintain confidentiality of financial or other sensitive materials and information in printed, electronic, or verbal form that could jeopardize the privacy of patients or employees. Access and use only the minimum necessary patient identifiable information to perform job responsibilities and duties, and solely for authorized purposes.

• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and MediPath policies.
• Performs other duties as assigned to support the mission, vision, and values of the organization

QUALIFICATIONS

Education and Experience

• Bachelor's Degree of Science required (Medical Technology or other science such as Biology or Chemistry) + 4 years of experience in a high complexity clinical laboratory (preferred), or Master's Degree in chemical, physical, biological, or clinical laboratory/medical technology + 2 years' experience in a high complexity clinical lab. Experience
• Minimum of 3 to 5 years of experience with laboratory information systems required
• eCW experience preferred
• Minimum of 1 to 3 years of leadership or supervisory experience preferred
• Experience in a high-volume clinical laboratory strongly preferred
• ASCP certification or meeting criteria for certification is required. MT(ASCP) is preferred
• Qualifications established by CLIA for a Technical Supervisor preferred Knowledge, Skills, and Abilities
• Strong knowledge of specimen accessioning, anatomic pathology, and clinical lab testing
• Working knowledge of applicable clinical laboratory regulations and accreditation standards.
• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to analyze workflow and implement process improvements.
• Proficiency with laboratory information systems, electronic medical records, and standard office software.
• Ability to maintain confidentiality and handle protected health information appropriately.
• Strong customer service skills with the ability to interact professionally and effectively with clients, providers, and internal staff.
• Ability to manage difficult or sensitive conversations with professionalism, empathy, and diplomacy.
• Demonstrated commitment to service excellence and relationship-building with laboratory clients.
• Must be able to use independent judgment, to interact productively and positively with patients, physicians, providers, technologists, and other staff.
• Must be able to balance and prioritize multiple projects with a great attention to detail. High level of critical thinking skills. Self-motivated, efficient, and very organized. Proficient computer skills in Word, Excel, spreadsheets and typing.
• Exhibit leadership, ethical decision making, excellent critical thinking skills and positive interpersonal skills. Physical Demands
• Ability to stand, walk, sit, bend, reach, and perform repetitive hand movements.
• May be required to lift and move items up to 20 to 30 pounds.
• Ability to work in a laboratory environment with exposure to biological materials and standard laboratory hazards. Work Environment
• Clinical laboratory environment.
• May require evening, weekend, holiday, or on-call support depending on operational needs.
• Frequent interaction with laboratory staff, providers, clients, and support departments. Performance Expectations
• Support growth and scalability of the organization, leveraging lab and clinical information systems and technology
• Bridge the gap between IT and Technical Operations staff to achieve laboratory goals
• Develop and mentor junior staff to become IS super-users and improve technical information system efficiency
• Ongoing compliance with regulatory, accreditation, and safety requirements.
• Maintains a high standard of professionalism and responsiveness in all client interactions.
• Addresses staff and client questions and IS-related issues accurately, courteously, and within expected timeframes.
• Supports a positive client experience through effective communication, issue resolution, and follow-through.
• Helps strengthen client confidence in laboratory services by ensuring consistent, reliable, and service-focused information systems operations.

Pay:

$70,036.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Relocation assistance Vision insurance Application Question(s): 1. Which Laboratory Information Systems do you have experience with? 2. Which EHR systems do you have experience with? 3.List laboratory instrumentation, software, and middleware you have worked with in prior roles. 4. Any other notable laboratory related technical experience (e.g, vendor trainings, certifications, implementation projects)?

Experience:

Clinical information systems: 2 years (Preferred)

Work Location:

In person