Description Account & Operations Management

• Oversee site operations in alignment with contract terms and Statement of Work
• Support account goals including revenue, growth, and retention
• Assist with contract renewals and account strategy execution Customer & Stakeholder Management
• Build and maintain strong relationships with clients, vendors, and internal teams
• Lead and present in quarterly business reviews
• Address customer concerns and drive issue resolution Asset & Service Management
• Manage asset inventory, service activities, and work orders in asset management systems
• Ensure accurate data entry for service requests, work orders, and POs
• Maintain CMMS data for onsite equipment and service records
• Review service reports and invoices for accuracy and compliance Compliance & Quality
• Ensure adherence to regulatory, compliance, and safety standards
• Monitor service quality, timeliness, and accuracy
• Support audit readiness and documentation requirements Continuous Improvement
• Track metrics and implement process improvements
• Participate in PPI (Practical Process Improvement) initiatives Site Support
• Escort engineers onsite and support lab access
• Oversee service staff responsibilities and daily activities Skills cmms, gmp, customer service, asset management systems Top Skills Details cmms,gmp,customer service,asset management systems Additional Skills & Qualifications
• Bachelor's degree (or equivalent experience)
• 3-5 years of industry experience (Life Sciences, Healthcare, Biomedical, etc.)
• 2+ years of leadership or supervisory experience
• Strong understanding of laboratory operations and safety
• Experience in a customer-facing role
• Familiarity with CMMS or asset management systems
• Strong attention to detail and problem-solving skills Experience Level Expert Level Job Type & Location This is a Contract position based out of Norwood, MA.

Pay and Benefits The pay range for this position is $40.00 - $48.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norwood,MA.

Application Deadline This position is anticipated to close on Jul 15, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.