Director Support Services

Job Summary

• Director, Support Services Oversees support services, which may include Environmental and Nutrition Services (EVS/NS), patient transport and linen at multiple Corewell Health locations, including ambulatory facilities, within our service area.

Key responsibilities include regulatory compliance, policy and procedure development, strategic planning, program development, capital planning, fiscal management, resource allocation, standards of care, performance improvement and maintenance of collaborative relationships with key stakeholders across the organization. This role will frequently collaborate with other departments to ensure the success of the organization and Support Services. Essential Functions

• Director, Support Services Provides strategic direction and takes the lead in the development of strategic goals as well as business plans for multiple support services functions, to drive best in class operations in support of organizational strategic goals.

Develops and manages the annual budget and capital planning for multiple Support Services teams. Reviews and monitors the financial results of the sites. Accountable for service and quality improvement results (Press Ganey/HCAHPS) and regulatory compliance with local, state and federal laws and regulations that pertain to the operations of multiple Support Services teams Collaborates in the development of key success metrics. Monitors metrics and results. Ensures that organizational and client performance expectations are met. Participates on various hospital committees and provides a single point of contact and coordination for Support Services for all locations of oversight. Interviews, hires, orients, coaches and develops leaders and staff members. Assigns duties and responsibilities, evaluates performance, provides feedback and takes corrective action as needed. Maintains current knowledge of business operations and management techniques and models the behaviors embodied in the mission of Corewell Health. Qualifications

• Director, Support Services Required Bachelor's Degree or equivalent in Healthcare Management, Business or related field 10 years of relevant experience Progressively responsible leadership experience in an organization of the size and complexity of Corewell Health. Required Experience working with unions. Preferred Physical Demands
• Director, Support Services Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs

Sitting:

Frequently Standing:

Occasionally Walking:

Occasionally Forward Bend

• Standing:

  Seldom Forward Bend

• Sitting:

  Occasionally Trunk Rotation

• Standing:

  Seldom Trunk Rotation

•

Sitting:

Occasionally Driving:

Seldom Reach

• Above Shoulder:

  Seldom Reach
• at

Shoulder or Below:

Seldom Handling:

Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs:

Seldom Finger/Hand Dexterity:

Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE

• Butterworth Hospital
• 100 Michigan St NE
• Grand Rapids Department Name EVS Transport and Linen Leadership CHW
• Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00am
• 4:30pm Days Worked Monday
• Friday Weekend Frequency On-call weekends

CURRENT COREWELL HEALTH TEAM MEMBERS

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This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.