Nurse Triage Support Specialist (4314) CLINICAL CALL AND PATIENT

Nurse Triage Support Specialist (4314)

CLINICAL CALL AND PATIENT

Lexington Clinic - 3.6 Lexington, KY Job Details Full-time 11 hours ago Qualifications Collaborate with healthcare professionals Patient question and concern management Phone call screening Acute care facility experience Medical-surgical Phone triage Managing patients as a clinical case manager Entry level Patient family support Client interaction via phone calls

Full Job Description SUMMARY:

The Nurse Triage Support Specialist (NST) acts as a point of contact for patients and families, providing direct access for asking clinical questions. This position assesses incoming telephone calls and messages from patients and families, resolving patient needs and issues whenever possible, including triage of acute conditions. The NST works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms.

PREFERRED QUALIFICATIONS

Formal training which will be indicated by a nursing license and experience in medical / surgical or acute care setting; ability to communicate effectively, and ability to work compatibly with physicians and other staff members.

PHYSICAL GUIDELINES

Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day. This is a hybrid role consisting of on campus and remote work. There will be a training period of up to 6 month of onsite instruction and role-related skill optimization.

NOTE:

This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.

LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER

(EOE)