ESSENTIAL RESPONSIBILITIES

Initiate outreach efforts, both face-to-face and telephonically, related to targeted preventive health, care gaps, maternity, care transitions, health related socialneeds and chronic condition initiatives. Educate members on the importance oftargeted preventive health services, assess opportunities for care managementintervention, and make appropriate referrals, including referrals to communityresources as needed. Contact members, providers, and community agencies tocoordinate access to preventive health services and/or assistance to addresshealth-related social needs. Develop a rapport with members, community-based organizations and provider partners to establish a supportive relationship which empowers members to takean active role in their health and wellness. Collaborate with human servicesproviders such as Head Start Programs, WIC, community centers, and homelessshelters, in the identification and outreach to members in need of services. Contribute to the development and preparation of educational materials for members and providers. Provide summary and outcomes of outreach attempts andcommunity education to management and peers. Participate in the development of programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members. Conduct SDOHassessments as needed and assist with scheduling appointments, addressingsocial health barriers, and answering questions. Understand the Organization's lines of business and benefits for members in order to provide accurate and current information to member. Represent the company at community events, including events sponsored by community partners. Other duties as assigned or requested.

EDUCATION

Required High School Diploma or

GED EXPERIENCE

Required 1 year of Community Health Worker experience or related field Lived experience in the community served Preferred Experience in Medicaid regulations Experience in customer service/member services within the healthcare sector Experience working with at-risk populations

LICENSES OR CERTIFICATIONS

Required Certified Community Health Worker (CCHW) - PA Certification Board within 12 months of start date. SKILLS Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services The ability to interact well with peers, supervisors and customers and work as a team member Ability to solve problems independently and creatively and be proactive, self-directed, assertive and creative in problem solving and system planning Ability to handle many tasks simultaneously and respond to customers and their issues promptlypopulation with demonstrated expertise in topics related to cultural competencyincluding working with members with limited English proficiency.childcare, lack of knowledge concerning preventive health, distrust of the system aswell as other personal, social, financial barriersinternal/external customersLanguage (Other than English): Possess good written and oral communication skills Have an appreciation of cultural diversity and sensitivity towards the Medicaid Be aware of issues members face related to healthcare including transportation, Must demonstrate patience and empathy when interacting with members and all Bilingual - Spanish & English (required)

Travel Requirement:

50-75%

Pay:

$20.00 per hour Application Question(s): Do you live in one of the following counties: Adams, Lancaster, Lebanon or York? Are you a certified Community Health worker with a PA Certification? If no, are you willing to obtain in 12 months?

Education:

High school or equivalent (Required)

Experience:

Community Health Worker:

1 year (Required) Willingness to travel: 75% (Required)

Work Location:

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