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DC
Delta Counseling Associates, Inc
Crisis Response Specialist
Career Insights for Contact Tracer
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Based on Arkansas data
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What they do
A Contact Tracer is a public health worker who identifies persons who may have come into contact with an infected person (contacts) and subsequent collection of further information about these contacts. The aim is to reduce infections in the population by tracing the contacts of infected individuals, testing them for infection, isolating or treating the infected and tracing their contacts in turn.
$56,460 / year median in Arkansas
+15% projected growth
Job Description
Overview Immediate opening available for a Crisis Response Specialist for primarily night shift. We are looking for a compassionate, highly resilient individual with great social skills to provide prompt quality phone intervention and support to individuals experiencing emotional crisis/difficulties. This position requires calm and positive phone etiquette and the ability to provide non-judgmental phone support to those in crisis, determine risk potential, and promptly notifying and/or placing them in contact with a licensed mental health professional, emergency services, and/or other referral sources as appropriate. Experience in behavioral health or emergency service support is preferred but not required. Benefits include paid time off, company contributions to our group Retirement Plan and Health, Dental, and Life insurance. Responsibilities include but not limited to: Managing incoming crisis calls, assessing risk potential, and promptly refer/notify the appropriate source for services needed. Documenting information in electronic medical records system and other programs such as excel. Assisting clinical staff with the placement procedure for commitments. Assisting the Crisis Response Center Manager with tasks as needed. Tracking various information for obtaining and completing time sensitive documents. Qualifications Excellent skills in multi-tasking, time management, typing, and basic computer skills, including general internet navigation. Experience using programs such as Email, Word, and Excel. Excellent skills in communication/phone etiquette and teamwork.