8:00 p.

m., including most holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of training, agents may work remotely and will be assigned a daily 8hr shift within the aforementioned hours of operation totaling 40hrs a week. The assigned shift can be different from training hours. The following job summary will help you determine if you are well suited for our Behavioral Health Call Center Team.

Job Summary:

Projected Start date: November 2nd, 2026

Mandatory Training:

Remote Successful CSRs deliver an effortless customer experience by: Taking the lead

our CSRs take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.\nIdentifying future problems
not only do our CSRs solve the current member concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.\nSharing insights with peers and management
our positive team culture relies on open communication to continuously improve how our work gets done.\nHaving fun!
our work is important, but we don't take ourselves too seriously.

We love helping others and have a fun community dedicated to doing so!

You must also be:

Available to work a scheduled 8-hour shift, which includes 2 scheduled breaks and a lunch period, also available to work occasional holidays as part of your regularly scheduled shift\nAble to maintain a high degree of patience and care for members who call into our call centers with a question or a problem.\nA good listener and answer the caller's questions, but identify and provide answers to questions the member may not be aware they need to know\nComfortable using a computer with 2 display monitors to allow you to navigate to multiple screens for information\nComfortable using Microsoft Office including Outlook and Teams\nAble to multi-task using a computer; talking to the member, and entering member information into their online record Your Knowledge and Experience Must reside in the state of CA, preferrable within a 50-mile radius of one of our office locations

El Dorado Hills, Lodi, Long Beach, Oakland, Rancho Cordova, Redding, San Diego, Woodland Hills, etc.

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