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Job
Maximus
Boston, MA (In Person)
Full-Time
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Job Description
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Essential Duties and Qualifications:
- Serve as subject matter experts for customer inquiries received by telephone, Interactive or web based portal regarding information on programs and services. Act as point of contact for internal escalation the operations center and will often be asked to utilize special data sources and tools to complete assigned tasks and projects.
- Responsible for managing the escalated enrollment cases and processes.
- Work closely with the Client Side Escalations Team and follow case resolution procedures as established
- Conduct outbound calls to consumers to seek correction to an account and make outreach attempts to secure the requested documents from consumers.
- Review and compare consumer provided annual income documents, uploaded into system, against information provided in the consumer application to verify attested income. Minimum Requirements
- High school Diploma or equivalent
- 2-4 years relevant experience
- Equivalent combination of education and experience Maximus is an equal opportunity employer.