Pediatric Dental & Orthodontics Kidz and Teen Dental/ Orthodontics
1.0 Carrollton, TX Job Details Full-time $24
$28 an hour 7 hours ago Qualifications Spanish Patient scheduling systems Operations management Medical insurance coverage verification Dental receptionist Working with pediatric populations Practice management software Dental insurance HIPAA Performance management Medical scheduling Disciplinary action management Staff training Healthcare practice operations management Full Job Description About Us Kidz and Teen Dental + Orthodontics is a family-owned pediatric and orthodontic practice serving DFW families across two locations.

We're growing, and we need an Assistant Practice Manager who can run daily operations with the same standard we'd hold ourselves to. The Role You will own day-to-day operational execution, including scheduling integrity, front desk performance, insurance verification accuracy, and staff accountability, and report directly to the COO. You're the person who makes sure the office runs correctly when leadership isn't standing over it. Responsibilities

Supervise front desk staff: hold them to written policies (phone protocol, insurance verification timing, patient checkout/handoff process)
Own daily schedule integrity: monitor the routing slip system, catch gaps and no-show risk before they become revenue problems
Enforce insurance verification SOPs, including COB forms (LHL138/LHL139) and timely eligibility checks
Handle first-line patient escalations using the documented response protocol (no direct confrontation, maintain distance, escalate to doctor when required)
Conduct staff coaching and issue written documentation when policies aren't followed (call-outs, no-shows, protocol violations)
Support onboarding of new front desk hires against existing training systems
Report weekly on new patient volume, schedule fill rate, and any recurring issues to the COO
Maintain HIPAA-compliant handling of all patient information per practice policy Requirements
1+ years in a dental or medical office management/supervisory role
Experience with dental practice management software (Dentrix Ascend preferred, will train)
Demonstrated ability to hold staff accountable; this role requires someone who won't avoid hard conversations
Strong understanding of insurance verification and COB processes
Comfortable working in a fast-paced pediatric environment (kids, parents, high call volume) Nice to Have
Prior experience in a growing/multi-location practice
Bilingual (Spanish) a plus given patient base Location Note This role is based primarily at our Carrollton, TX office, with coverage support at our McKinney location as needed.

Pay:

$24.00

$28.

00 per hour Application Question(s): Have you used Dentrix, Dentrix Ascend, or a comparable dental practice management system? (Yes/No) Describe a time you had to issue a written warning or hold an employee accountable for a policy violation. What happened?

Experience:

managing staff in a dental or medical office: 2 years (Preferred) Ability to

Commute:

Carrollton, TX 75010 (Preferred)

Work Location:

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