Barista / Dietary Aide

Position Summary:

Baristas prepare and serve a variety of hot and cold beverages, assist with prepared food service tasks, operate a cash register, and provide excellent customer service at The Dripline, NVHD's in-house coffee and food shop. As a member of the Dietary Department, Barista/Dietary Aides also perform shift work in the kitchen to support food service operations. This includes responsibilities from the Dietary Aide segment of the Cook/Aide role, such as meal delivery, food preparation assistance, dishwashing, and cleaning. The Barista/Dietary Aide ensures that all food safety and infection control regulations are followed and participates in performance improvement and continuous quality improvement (CQI) activities.

Position Responsibilities :

Beverage Preparation:

Prepare and customize espresso-based and other hot/cold drinks.

Customer Service:

Greet customers, take accurate orders, provide recommendations, and operate the POS system.

Product Knowledge:

Understand different coffee beans, drinks, and brewing methods; stay updated on trends.

Equipment Maintenance:

Operate, clean, and maintain coffee equipment; perform basic troubleshooting as needed.

Cleanliness and Safety:

Keep all work areas, utensils, and public spaces sanitary and safe. Promptly report safety hazards and incidents Complete accident reports as required Follow all infection control practices

Inventory Management:

Monitor and restock coffee, food items, and supplies; notify supervisor when inventory is low.

Teamwork & Collaboration:

Support new staff training and attend team meetings Assist with communication during emergencies or disasters Participate in quality assurance activities Report incidents, complaints, or concerns as appropriate Dietary Aide / Kitchen Responsibilities Assist with food prep, following safe food handling and HACCP guidelines Portion and serve meals for patients, residents, staff, and visitors Assist with meal delivery to the hospital and Extended Care Set up dining areas, restock supplies, and maintain cleanliness in food service areas Rotate stock and assist with unloading and storing deliveries Record food temperatures and assist with dishwashing duties Follow diet orders, menus, and special dietary modifications under supervision Maintain sanitation standards and report kitchen hazards

General Expectations:

Demonstrate professional and courteous behavior at all times Remain adaptable and willing to assist in any dietary area as assigned Maintain compliance with all regulatory, safety, and infection control standards Perform other duties as assigned Organization's expectations of

Employee:

Represents North Valley Hospital and facilities positively and professionally by exemplifying the vision, mission, values, and goals of North Valley Hospital. Maintains attendance by working the hours of the position. Follows policies and procedures regarding attendance, vacation, holidays, sick leave, and leaves of absence. Uses the timekeeping applications efficiently and accurately. Adheres to dress code; appearance is neat and clean; wears name badge while on duty Uses good customer service skills by relating to staff/healthcare providers, patients/residents, customers, and the general public courteously and diplomatically under all circumstances. Compliance with all organizational policies and procedures. Participate in

CQI/QAPI

activities, NVHD Performance Improvement Initiatives, and Disaster Preparedness education/exercises, and complete duties as assigned in case of emergencies/ICS stand-up. Completes mandatory training in a timely manner. Demonstrates the ability to make decisions, take appropriate action, and follow tasks through to completion. Effectively collaborates with peers and team members, using tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations. Demonstrates leadership responsibility and skills, including planning and completing duties with minimal direction from the supervisor when appropriate. Performs other duties as assigned, provided skills, abilities, and qualifications are appropriate and sufficient training is provided.

Physical Demands:

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands:

While performing duties of the job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; must have speech, vision, smell, touch and hearing corrected to normal range. The employee must frequently lift/push/pull up to 25 pounds and up to 50 pounds occasionally. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus .

Mental requirements:

Must be able to apply common sense to carry out instructions furnished in written, oral, or diagrammatic form; must be able to add, subtract, multiply, and divide all units of measure; must be able to read, write, and speak clearly.

Work environment:

Works inside in close working quarters with co-workers. The noise level in the work environment is usually moderate.

Exposures :

Muscular strain, body fluids, behavior of clients/patients/residents, infectious material, chemicals/cleaning solutions, potential allergens such as plants/flowers, and noxious odors.

Role Qualifications:

Current DOH Food Handlers Card; Willing to take the Serve Safe course. Previous Cashier experience and/or ability to count change.

Customer service experience:

previous experience working as a barista is preferred. Willingness and ability to work a flexible schedule, including kitchen shifts

Essential Skills and Experience :

Strong interpersonal skills, attention to detail, and the ability to work under pressure during busy periods. Demonstrated ability to be flexible and organized and possesses excellent communication skills. Demonstrated ability to make decisions, take appropriate action, and follow tasks through to completion. The ability to work independently and as a team member. Exceptional customer service skills. Valued but not required skills and experience: Ability to communicate effectively in Spanish and /or additional languages Are you someone who takes pride in a job well done and wants to contribute to the well-being of others in a meaningful way? North Valley Hospital District's Long Term Care Facility is looking for a dedicated Barista / Dietary Aide to join our compassionate care team. Located in the heart of the beautiful Okanogan Valley, our facility offers more than just a job — it's a chance to be part of a close-knit community where your work truly matters. As a Barista / Dietary Aide, you'll play an essential role in ensuring our residents, employees and visitors enjoy nutritious meals and quality beverages in a warm, welcoming environment. Whether you have experience in food service, customer service, or are looking to start a rewarding career in rural healthcare, we offer a supportive environment with opportunities to grow. Your attention to detail and care behind the scenes help create a safe, comfortable, and friendly space for all. If you're dependable, compassionate, and ready to be part of a mission-driven team in a beautiful small-town setting, we'd love to have you join the NVHD team!