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Job Description
Program/Nutrition Assistant, WIC
Full Time
Clerical
7 Bishop Street, Framingham, MA, Framingham, MA, US
10 days ago
Requisition ID:
4124
Salary Range:
$22.00 To $22.50
Hourly Summary:
Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants. Why Work for SMOC?
Paid Time Off:
All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Travel to multiple WIC sites.
Answer and direct phone calls.
Screen applicant inquiries for eligibility.
Manage appointment scheduling/rescheduling including reminder phone calls.
Greet and triage participants to appropriate staff.
Oversee flow of applicants/participants in waiting area.
Clerical duties as assigned/required.
Verification of identity, income, residency, participant category and data entry.
Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
Issuing and re-issuing food/formula prescriptions/benefits.
Security of WIC e-cards.
Receive training and attend appropriate in-services to attain competency and earn CEUs.
Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects.
of:
anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
Participate in quality assurance activities.
Assist in the planning and development of education materials and group nutrition education activities.
Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements:
Fluency in English, Spanish AND Portuguese required.
High School Diploma or GED.
Valid Driver's License.
Reliable, daily means of transportation to/from/between multiple WIC sites.
Availability to work during morning, afternoon, evening and Saturday hours. One year office experience with good computer skills.
One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide.
Excellent communication, interpersonal and customer service skills.
Well-organized, systematic, team-work approach to work.
Interest in nutrition or health care.
Sensitivity to the needs of participant population.
Organizational Relationship:
Directly reports to Program Director
Indirectly reports to Senior Nutritionist
Direct reports of this position are N/A Indirect reports of this position are
N/A Physical Requirement:
Directly reports to Program Director Indirectly reports to Senior Nutritionist Direct reports of this position are N/A Indirect reports of this position are
N/A Working Conditions:
This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Hybrid Work Option:
Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program/Nutrition Assistant position is eligible to work from home 0-60% of the week in scheduling coordination with the department manager. Monday, Wednesday through
Friday:
8:30AM•4:30PM.
Tuesday:
11:30AM•7:00PM.
Occasional Saturdays:
8:30AM•4:30PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
