Summary:

Under general supervision, responds to emergency and non-emergency calls; updates emergency response information to improve response services, dispatches Police, Fire, Ambulance, EMA & other agencies located in Northumberland County.

What You'll Do:

Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and inputs information into computer aided dispatch (CAD) to assist emergency personnel; access Help maps, run cards, box alerts and other resources to determine location of the nearest help.\nEnters, updates and retrieves information from a wide variety of computer systems in a timely manner.\nProvides EMD (Emergency Medical Dispatch) as required with the current software used.\nCoordinates police, fire, ambulance, and other emergency requests and provides all information received from the caller as quickly as possible to all emergency responders.\nTransmits and receives messages between police, fire, ambulance, EMA, and other county agencies; monitors dispatched units and, when necessary, serves as a liaison with the caller and records results into computer aided dispatch (CAD) system.\nAccess

CLEAN/NCIC

systems to obtain and verify information from government databases through the CAD system and/or SCOPE.\nAttending continuing in-service training and education.\nConfers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.\nOther duties as deemed necessary by the shift supervisor.

Job Requirements/Skills & Abilities:

Demonstrate attention to detail.\nIdentify and resolve problems in a timely manner; Gather and analyze information skillfully.\nManage difficult or emotional caller situations; responds promptly to callers needs; responds to requests for service and assistance.\nMaintains confidentiality; Listens to others without interrupting; keep emotions under control.\nSpeak clearly and persuasively in positive or negative situations; respond well to questions.\nWrite clearly and informatively; be able to read and interpret written information.\nCommunicate changes effectively.\nAccept feedback from others.\nTreat people with respect and with integrity and ethically.\nFollow policies and procedures and completes administrative tasks correctly and on time.\nReact well under pressure; accept responsibility for own actions.\nDemonstrate accuracy and thoroughness.\nObserve safety and security procedures; Report potentially unsafe conditions; use equipment and materials properly.\nAble to deal with frequent changes, delays, or unexpected events.\nIs consistently at work and on time.\nVolunteer readily; seek increased responsibilities.\nGenerate suggestions for improving work. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are representative of the knowledge skill and or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.\nAbility to add and subtract 2 digit numbers and to multiply and divide with 10s and 100s. ability to perform these operations in units of weight, measurement, volume, and distance\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form ability to deal with problems involving several variables in standardized situations\nKnowledge of Microsoft Office spreadsheet software and Microsoft Office word processing software and the ability to type 25 wpms.\nRegularly required to sit; Use hands to finger, handle, or feel; reach with hands and arms and talk or hear. the employee is occasionally required to stand. the employee must occasionally lift and/ or move up to 50 pounds. specific vision abilities required by this job include close vision and color vision.

Minimum Training & Experience:

Must possess a high school diploma or general education degree (GED)\nMust be 18 years of age or older. The following certifications are required and must be maintained throughout employment: APCO basic telecommunicator certification\nPEMA Call taker, Police, Fire, EMS and EMA dispatching\nCPR certification • MPDS (EMD) certification (APCO Meds)\n

CLEAN/NCIC

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