BOOST Student Success Coach, Health Sciences (Grant Funded, Time Limited)

BOOST Student Success Coach, Health Sciences (Grant Funded, Time Limited) Wake Technical Community College - 4.2 Raleigh, NC Job Details Full-time $53,496 - $66,828 a year 5 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance Employee discount Retirement plan Qualifications Academic institution experience Bachelor's degree Full Job Description Having trouble logging in? Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627. Position Description Most postings are open for a limited time, depending upon the number of applications received. When the maximum number of applications has been met as stated above, the position may close without notice. Please apply immediately. The BOOST Student Success Coach will provide success coaching and holistic support services to a cohort of Health Sciences students. This position will be responsible for developing and updating individualized success plans for each cohort student. The coach will engage in proactive and regular outreach, provide personalized coaching interventions, and connect students with appropriate resources to promote persistence, degree completion, and career readiness within the health and wellness field. The Success Coach will collaborate with faculty, college staff, and community partners to create a network of resources that enhances student achievement and wellbeing. Responsibilities and Duties (•Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Student Coaching and Case Management Provides success coaching services to a cohort of Health Sciences students; develops and updates student success plans to ensure persistence and completion. Reviews student data, intake forms, basic needs surveys, and related documentation to identify support needs and guide holistic coaching strategies. Creates a comprehensive caseload management plan that includes regular, proactive communication and outreach to assigned students. Provides wraparound services including stipends, textbooks, tuition assistance, and academic supports, ensuring students have the resources needed to achieve their goals. Provides proactive interventions informed by early alert systems and predictive measures; connects students to campus and community resources to address academic and personal challenges. Student Development and Support Equips students with success strategies, goal-setting tools, and access to relevant support services to foster academic achievement, retention, and completion. Offers individualized coaching sessions focused on student strengths, accountability, and skills development. Serves as the primary point of contact for Health Sciences students experiencing personal or academic difficulty, coordinating campus support services as needed. Collaboration and Partnerships Collaborates with faculty, student services teams, and on- and off-campus partners to develop resources, workshops, and activities that support cohort success. Provides consultation and referral assistance to faculty and staff who engage with Health Sciences students. Participates in resource fairs, enrollment events, and other initiatives that promote the BOOST program and student success. Technology and Recordkeeping Utilizes college technology platforms to track student progress toward credential completion, record interactions, and monitor engagement data. Maintains accurate and timely documentation of all coaching activities and referrals. Monitors and evaluates student progress and retention to identify barriers and implement targeted support strategies. Assists in developing and maintaining coaching tools, materials, and communication templates that support consistent service delivery. General Duties Delivers timely and accurate information to students regarding available college resources, services, and policies, including financial aid, academic support, disability services, and registration processes. Responds promptly and professionally to student inquiries and program-related communication. Conducts outreach to active and inactive students to promote continued enrollment and goal completion. Provides occasional evening, weekend, or virtual coaching sessions as needed to meet student demand.

Qualifications Knowledge, Skills, and Abilities:

Knowledge of and commitment to the application of the highest standards of legal and ethical principles Knowledge of and ability to follow college policies and procedures Knowledge of current technologies and virtual communication platforms, presentation creation, and web-based applications Intermediate skills with Microsoft Office, Ellucian (Colleague), and WebAdvisor Knowledge of college student development, educational advising, and retention practices Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail Ability to relate to a diverse population and to maintain composure when faced with difficult situations Ability to work independently while contributing to a team environment Ability to work on multiple campuses, as needed Ability to communicate with student via various methods (face to face, phone, email, virtual, and text based communication) Well-developed written and oral communication skills Ability to travel locally between campuses as needed

Requirements:

Bachelor's degree One year of experience providing advising, counseling, academic coaching, or retention support in a college setting or an equivalent combination of education and relevant experience. As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.