Provider readiness onboarding:

Own the entire provider onboarding experience, eliminating friction and reducing time-to-confident-care-delivery.

Ongoing engagement tool adoption:

Develop just-in-time resources, feature education, and continuous learning touchpoints that keep providers informed, capable, and connected to MDLive.

AI-powered content and operations:

Identify and implement AI tools that accelerate content creation, personalize learning experiences, and reduce manual work across the function.

Product collaboration:

Collaborate with Product, Engineering, and Design teams to shape provider portal capabilities—including AI-powered and agentic experiences—ensuring provider learning, adoption, and user experience are designed into the product from conception through launch.

Coaching quality frameworks:

Build the infrastructure for provider performance coaching and quality development, connecting learning outcomes to measurable clinical and business results.

What Were Looking For Must-have:

High school diploma or GED required, bachelor's degree highly preferred Strong human-centered design practice: you start with the users problem, not the content solution Experienced LD professional with a track record of building programs that move outcomes, not just completion rates.

Demonstrated AI fluency:

you use AI tools in your daily work, you know when to apply them, and stay curious about whats next Comfortable operating in product environments alongside engineers and designers. You know how to translate learning needs into product requirements and ship features Business acumen: you think in metrics, tie your work to outcomes, and can make the case for your decisions in a business context Able to operate autonomously at a senior level and influence cross-functional teams, communicate strategy to senior leaders, and align diverse teams around product experience goals Nice to have: Experience in healthcare, telehealth, or provider-facing products Knowledge of EHR, telehealth, or clinical workflow platforms Instructional design credentials or formal HCD training Experience with agentic AI tools or AI-powered content platforms Background in coaching frameworks or clinical quality programs Experience conducing user research or usability testing Why This Role Youll build something net new with real organizational backing and direct access to senior leadership Youll work at the intersection of AI, product, and human-centered learning Your work will directly shape how providers experience MDLive and will influence retention, satisfaction, and how the business scales Clear growth path as the function expands If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 113,200 - 188,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. 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Senior Learning & Engagement Strategist - MD Live - Hybrid