Director of Health Information Management- VRM

Director of Health Information Management- VRM Parallon - 3.2 Nashville, TN Job Details Full-time 1 day ago Benefits Employee stock purchase plan Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Adoption assistance Family leave 401(k) matching Loan assistance Life insurance Qualifications 5 years Senior level Full Job Description This position is incentive eligible. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director of Health Information Management- Vendor Resource Management today with Parallon. Job Summary and Qualifications The Director Health Information Management, Vendor Resource Management (VRM) has a key role in the strategy, planning, implementation and management of operations supporting production coding for Health Information Management Coding and Abstraction Services (HIMCAB) and Global SSC (GSSC) teams. This role is responsible for driving operational performance across vendor partners through effective resource management, data analysis, and performance oversight, including quality, productivity, and coding process, workflow, and service level adherence. What you will do in this role: Provides guidance and leadership on quality outcomes to Production Coding vendors Accountable for overall vendor and operational performance outcomes, including productivity, service levels, and financial impact Provides oversight of day-to-day VRM operations, including workflow management, queue oversight, and production performance Ensures monitoring of operational metrics (e.g., TAT, volume, productivity, unbilled) and holds vendor teams accountable for results Oversees vendor relationships and performance, including SLA adherence, issue resolution, and performance improvement actions Holds vendors accountable for performance outcomes and drives improvement through structured follow-up and escalation when needed Partners with VRM leadership to facilitate corporate customer relations with other teams within HIM Coding and Abstraction Services and HCA Key Stakeholders associated with Production coders' quality and operational performance outcomes. Escalates any coding quality concerns to the

VRM AVP, VP

Global SSC, and AVP and VP Coding/Abstraction Quality. Maintains VRM's Quality Control Plan for contracted production coding vendors. Reviews and evaluates vendor quality outcomes and ensures appropriate follow-up actions are implemented Collaborates with HIMCAB for vendor coding quality improvement opportunities; communicates the need for RCA and Action Plans to the vendors. Partners with vendors and internal stakeholders to drive sustained quality improvement Ensures quality expectations are achieved through operational accountability and performance management Provides leadership and oversight for enterprise initiatives impacting coding operations (e.g., workflow changes, system implementations) Identifies and drives operational and performance improvement initiatives based on data trends and business needs. Utilizes business intelligence tools and reporting to monitor operational and quality performance Leverages dashboards and KPIs to identify trends, risks, and opportunities Provides regular performance updates and insights to leadership Responsible for ensuring that VRM team members meet the established performance standards. Stays abreast of regulatory requirements and company compliance policies, ensuring compliance and timely staff education and training. Maintains vendor relationships and drives course of action as needed. Leads and develops VRM leadership team with a focus on accountability, performance ownership, and continuous improvement. Oversees escalation of coding quality concerns, as well as operational and system issues impacting production workflows Ensures timely resolution of issues affecting performance and service delivery Collaborates with leadership to establish vendor staffing strategies and volume projections Provides direction for resource allocation strategy and ensures alignments with business needs. Ensures effective utilization of vendor resources through proactive planning and monitoring Ensures compliance with the Gold Standards and Service Level Agreements as well as standardization across enterprise. Participates in the evaluation and selection of contract coding vendors. Facilitates problem-solving and collaboration with HIM Coding and Abstraction Services as it relates to coding quality. Provides support to Parallon HIM Coding and Abstraction Services team members' efforts on various multidisciplinary committees and work groups. Practice and adhere to the Company's Code of Conduct philosophy. Practice and adhere to the Company's Mission and Values. Other duties as assigned

Qualifications:

Bachelor's degree required, ideally in areas like HIM, Business Administration, IT, or Organizational/Change Management . Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval Minimum 5 years' management experience. Minimum 7 years recent HIM acute care coding experience, management, or consultative preferred. Experience with Computer Assisted Coding preferred. RHIA, RHIT and/or CCS required. Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about

Employee Benefits Note:

Eligibility for benefits may vary by location. " Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. " "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Coding Quality opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.