ESSENTIAL DUTIES AND RESPONSIBILITIES

Creating a supportive environment for our patients
Verifies patient information by interviewing patient; records medical history and confirms the purpose of the visit
RX Refills - handle refills for non-controlled medications per Provider's or practice protocol. Setup RX drafts for Provider review/signature within EMR for controlled medications.
Prior Authorization completion for prescribed medications (CoverMyMeds.com)
Cognitive testing administration (send links via Creyos), follow-up and track progress/completion and upload results to EMR
Pharmacogenetic testing sample collection, follow-up/tracking status and upload results to EMR
Obtain ROIs as needed
Obtain outside medical records as needed
Drafting letters/paperwork requested by patients and send to Provider for review/signature
Screen EMR tasks/portal messages for Providers and task to appropriate staff member or complete/respond if appropriate
Patient callbacks in coordinator with Providers
Obtain urine drug screens or vital signs when requested for in-person visits. Manages Caretaker system for Vitals.
Administer or follow-up on PROMs (Patient Reported Outcome Measures i.e., rating scales)
Must be able to explain TMS process and procedures to patients (for MA's that will also be administering Deep TMS treatments, a separate job description will be reviewed and signed for those requirements in addition to this MA job description
Completes COVID screenings per protocol
Recording session notes including number of treatments, treatment parameters, and patient response
May have to cover the front desk at times, verify insurance eligibility and collect patient payments
Maintaining consents and other documents in the electronic medical records system
Supporting documents maintenance in other novel treatments working with our nursing/paramedic staff
Assists patients to washroom or to their transportation when necessary
Stocks supplies, cleans rooms and prepares for next patient

SPRAVATO DUTIES

Managing Provider and MA schedules related to Spravato treatments
Monitoring prior authorizations for new and active patients
Assist Director of Nursing with medication ordering from local pharmacies
Maintaining compliance with REMS, DEA, Med log audits
Auditing Spravato charts per protocol
Assisting with Spravato consults as needed and all paperwork for Spravato enrollment/approval
Providing a safe and therapeutic environment for daily Spravato treatment sessions
Assisting and monitoring patients during Spravato treatment sessions
Assisting Office Manager with scheduling Spravato treatment plans for patients

KNOWLEDGE/SKILLS/ABILITIES

Able to demonstrate technological proficiency, documentation in electronic health recordkeeping, and navigation of Microsoft Office Suite
Schedules patients in EMR
Answers phones and returns patient phone calls as needed
Following program guidelines for administration of psychiatric scales and documenting
Exceptional verbal and written communication
Ability to reassure and soothe patients
Demonstrate the ability to maintain impeccable confidentiality
Ability to cross training in our other novel therapies as needed working with our nursing/paramedic staff.

EDUCATION AND/OR EXPERIENCE

Associate degree preferred Experience in behavioral health TMS experience highly recommended

CERTIFICATES, LICENSES, REGISTRATIONS MA

certification preferred

Job Types:

Full-time Salary:

$18.00 - $22.00 per hour Expected hours: 40 hours per week Medical specialties:

Addiction Medicine Primary Care Psychiatry Schedule:

Monday to Friday Work setting:

Clinic Outpatient Work Location:

Rotating between

Orland Park & Naperville Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Work Location:

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