Role:

The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.

Daily Tasks and Responsibilities:

Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses hardware, software, mechanical and systems failures, using established procedures. Provide technical assistance to system projects and technical staff as needed. Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved. Provides excellent customer service by keeping customers fully informed of the status of their incident. Expected to lead system initiatives and critical projects upon request. Knowledge of Henry Ford Health System locations preferred.

Required Education & Experience:

High School diploma or G.E.D. equivalent. Associates Degree in Computer Science or related technical field, preferred. Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred) Three plus (3+) years working in a HealthCare related field, preferred. Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support. Proficient knowledge of network and wireless technology. Proficient oral and written communication skills.

Required Certifications:

Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. ITIL Certified, preferred.

Additional Information Organization:

Corporate Services Department:

Client Services (EUD)

Shift:

Day Job Union Code:

Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state 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Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI