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Job Description
About Us:
Mosaic Animal Emergency is not just another emergency hospital; we are Vet Med 2.0. Founded by three local ER veterinarians, our 16,000 sq ft facility was meticulously designed with both our staff and our patients in mind. Our expansive treatment area boasts a soothing aesthetic, comfortable patient enclosures and cutting-edge technology to provide the best possible care. We are proud to be the first (and only!) fear-free emergency veterinary hospital in New Mexico and one of just three in the entire country. At Mosaic, we invest in out-of-the-box methods and tools that help our team members provide the highest level of care to the pets in our community. We offer payment plans to our clients, not just credit cards, and have taken steps at all levels to ensure that the humans in our community can afford the care their pets deserve. We are committed to offering a work environment where employees feel safe to be who they are, safe to communicate what they need, and where their opinions matter. Our leadership philosophy centers around transparent decision-making where every action is guided by integrity and a commitment to open communication. Working in an emergency hospital is one of the hardest and most rewarding paths you can take in veterinary medicine. We understand your struggles in veterinary medicine because they are our struggles too. At Mosaic Animal, our goal is to transform your experience of working in veterinary medicine through our experience. Job Overview We are seeking a dynamic and dedicated Emergency Shift Lead Technician to join our veterinary team. In this vital role, the ER shift lead technician will oversee and delegate patient care, manage work flow, handle emergencies, ensures policy compliance, while providing direct patient care, acting as the central point for communication and problem-solving during their shift. This position offers an exciting opportunity to lead high‑acuity patient care, elevate team performance, and directly shape the quality and efficiency of our emergency service.
Responsibilities Monitors outpatient flow:
triages being seen in a timely manner, color coded, vitals and history entered, and patient rechecks entered according to triage color, and tech assigned to every patient. Making sure patients are labeled, cage, and collar, verify consistent check ins with owners and re-assessment of patients. Monitors inpatient load and acuity. Verifying patients are being divided up fairly and schedules are accurate. Most critical cases assigned to the most experienced technician etc. Schedules are divided evenly and cages labeled with schedule cards. Will be the go-to person on shift for overseeing that procedures are monitored by appropriate technicians or with appropriate oversight from doctors. Delegating these assignments appropriately. Re-assigns duties based on hospital flow, needs, and staffing on an ever changing basis. Verifies policy and procedure, knows how to find or who to contact to answer questions. Coordinates with leadership when call outs, or increased patient load to get coverage. Coordinates with the doctor on shift when leadership back up needs to be called. Ensures "End of shift" duties are being completed, and passed on to incoming shifts. This will happen at the time of patient care rounds for inpatient technicians. Ensures outpatient technicians transfer their patients to incoming shift and that the patients are re-assigned in instinct. While verifying 'End of shift" duties are complete or passed on. Serve as a communication bridge between staff and hospital leadership. Assistants and attendants will give their daily check off sheet to the charge technician, and they will verify appropriate work was done, delegating any additional unfinished tasks to the next shift. Delegates downtime duties. Enforces all policies (ex cell phone, smoke break policy, etc) and alerts leadership to non-compliance. Skills The candidate must have the following qualifications to be considered for this position at Mosaic Animal emergency and specialty hospital. Has completed level 2 technician training check off , and is considered a level 2 technician at Mosaic, or is on the path towards Level 2 and is expected to complete this Level by 90 days of hire. (Mosaic Level 2 technician demonstrates proficiency in advanced patient assessment, triage, anesthesia monitoring, emergency and critical care procedures, laboratory diagnostics, medication administration, blood product therapy, advanced nursing care, and stabilization and management of various disease processes under the direction of the ER Veterinarian). Is knowledgeable of all policies and procedures at Mosaic, routinely adheres to policy, while teaching and holding others accountable for said policies. Is comfortable and can easily oversee inpatient and outpatient duties. Willing to assist with training, and coaching teammates on procedures and critical patients. Exhibits clear, empathetic communications with all staff, co-workers, and clients. Strong critical thinking skills able to quickly and efficiently address immediate challenges. Manages work flow according to policy and SOP's from triage to hospitalized patient schedules. Delegating tasks as necessary to keep the flow of the hospital running smoothly. Join us to be part of a passionate team committed to providing exceptional emergency veterinary services. Your expertise will directly impact the health outcomes of animals in critical need while fostering a collaborative environment dedicated to continuous learning and compassionate care.
Pay:
$24.00 - $30.00 per hour
Benefits:
401(k) Continuing education credits Employee discount Health insurance Paid time off Uniform allowance
