High School Diploma or GED
Basic computer skills
Excellent administrative, communication, and organizational skill with high attention to detail
Basic math skills (i.e., counting, addition, and subtraction)
Ability to work cooperatively in a fast-paced, team-based environment
Excellent customer service, organizational, and task-management skills Desired
Any previous experience in retail, customer service, or healthcare
Knowledge of infection control practices
Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
Greet any customers or potential patients while in the front area or near the clinic
Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
Verify the patient or responsible party's identity using a government-issued source
Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
Scanning all appropriate documents or alert the provider if they need to complete the scanning
Escort the patient to the exam room and determine the patient's chief complaint
Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
Continue to process the patients in the waiting following appropriate clinic flow
Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
Participate in and prepare for off-site events as n.

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