Patient Care Coordinator: Patient Experience + Scheduling + Treatment Support

Patient Care Coordinator:

Patient Experience + Scheduling + Treatment Support Fairbanks, AK 99709 $19

• $25 an hour
• Full-time $19
• $25 an hour
• Full-time At Fairbanks Family Dental Care, we believe dentistry is about more than teeth — it's about helping people feel cared for, valued, confident, and healthy.

We are a fast-growing, high-performing dental practice looking for someone who thrives in a people-centered, fast-paced environment and genuinely enjoys building relationships. This is not a typical "front desk receptionist" position. Our Patient Care Coordinator plays a major role in the patient experience, schedule flow, communication, and helping patients move forward with their care confidently. If you are organized, compassionate, emotionally intelligent, and motivated by teamwork and growth, we'd love to meet you. What You'll Do Patient Experience Create a warm, welcoming, 5-star experience for every patient Build genuine relationships through empathy, positivity, and communication Respond to calls, texts, emails, and patient questions promptly and professionally Help patients feel comfortable, informed, and cared for throughout their visit Schedule & Office Flow Maintain a productive hygiene and doctor schedule Fill openings proactively through patient reactivation and communication Coordinate smoothly with assistants, hygienists, and doctors to keep the day running efficiently Help ensure patients are seated on time and appointments stay on track Treatment & Financial Communication Help patients understand recommended treatment and next steps Verify insurance benefits and prepare accurate treatment estimates Build trust and confidence through clear, honest communication What We're Looking For We care far more about attitude, professionalism, communication, and work ethic than previous dental experience alone.

Ideal qualities:

Compassionate and emotionally intelligent Strong communicator and active listener Organized and detail-oriented Positive under pressure Team-oriented with a problem-solving mindset Accountable and growth-minded Comfortable multitasking in a fast-paced environment Helpful backgrounds: Dental, medical, or veterinary office experience Hospitality or hotel experience High-level customer service Front office coordination Sales or relationship-based roles Our Core Values Connection Leadership Accountability Compassion Fun & Food We work hard, support each other, laugh often, and genuinely care about our patients and teammates. Position Details Full-time 4 days per week (Monday-Thursday)

Hours:

7:30 AM

• 4:30 PM with a paid 30 minute lunch break In-person position in Fairbanks Compensation & Benefits $19-25/hour starting wage depending on experience 401(k) + matching Paid time off Employee & Family discounts Requirements Customer service experience required Computer proficiency and professionalism Ability to pass a background check Resume with 3 references To Apply Please send your resume along with a short note telling us: Why this role interests you A time you created a great customer experience What type of work environment helps you thrive We're looking for someone who wants more than "just a job" — someone excited to grow with a team that truly cares about each other and the community we serve.

Job Type:

Full-time Pay:

$19.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off Application Question(s): Are you able to work Monday-Thursday 8am-5pm? Can you also work at least one Friday per month for 2-4 hours during the day?

Experience:

Medical, Dental, or Veterinary :

1 year (Required) Ability to

Commute:

Fairbanks, AK 99709 (Required)

Work Location:

In person