New Patient Coordinator

Job Summary :

As the first point of contact to the clinic, New Patient Coordinator/Insurance Verification Specialist must possess exceptional customer service and communication skills. Medical background and knowledge of how a medical practice operates is a must. This position requires a team mentality, excellent interpersonal skills, excellent organizational skills, excellent written skills, knowledge of medical terminology and insurance, and computer and phone skills. Position Duties included, but not limited to :

Phone Calls and Scheduling:

Answer incoming phone calls from New Patients Successfully schedule new patient, while exceeding their expectations Collect complete & accurate demographic, insurance, purpose of visit, and referring provider information over the phone for new patient appointments Process new patient referrals from fax, online portals, phone, etc.

Verifications:

Accurately verify full insurance benefits & eligibility using multiple resources - Online portals and phone Answer questions from staff and patients regarding benefits and eligibility Identify any account issues and alert/work with management/billing department towards resolution.

General Patient Communication:

Communicate with patient to expect reminder emails and texts Send patient invites to website and patient portal

General Office Responsibilities:

Help with front office overflow when needed Maintain an organized and tidy work area Qualified candidates will have the following: Understanding of medical terminology Experience in a medical office setting Exceptional customer service and oral communication skills Excellent time management and organizational skills Bilingual a plus

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

New Patient Coordinator or Front Desk Coordinator:

2 years (Preferred) Insurance verification: 1 year (Preferred)

Work Location:

In person