Marketing Full Job Description Schedule:

Full-time (5 days/week, in-office, with some Saturdays required) Bay Hills Plastic Surgery is a rapidly growing luxury facial plastic surgery and aesthetics practice seeking an exceptional Patient Care Coordinator / Luxury Aesthetics Sales Consultant to join our team. This is NOT a traditional front desk or administrative role. We are looking for a highly motivated sales professional who is passionate about delivering a true concierge experience while guiding patients through one of the most important decisions they'll ever make. The ideal candidate is confident building relationships, educating patients, and helping them feel comfortable moving forward with surgical and non-surgical treatment plans. You should thrive in a fast-paced, high-touch environment where exceptional service and measurable results are equally important.

Responsibilities:

Patient Sales & Consultations Guide prospective patients through their aesthetic journey from initial inquiry through surgery or treatment. Conduct phone, virtual, and in-person consultations with confidence and professionalism. Educate patients on facial plastic surgery procedures, skincare, laser treatments, injectables, and wellness services. Present treatment plans and pricing with confidence on procedures ranging from several thousand dollars to $60,000+. Consistently follow up with prospective patients through phone calls, text messages, email, and CRM outreach. Maintain detailed documentation and follow-up within our practice management software. Comfort with quoting and selling procedures and contacting literally hundreds of patients daily is core to this role, as is intensive computer notation and follow-up. Concierge Patient Experience Deliver a luxury, concierge-level patient experience at every touchpoint. Build long-term relationships that encourage patient retention and referrals. Coordinate consultations, surgery scheduling, financing, and patient education. Ensure every patient feels informed, cared for, and supported throughout their experience. Sales & Business Development Perform daily outreach to prospective and existing patients. Convert consultations into booked procedures and treatment plans. Participate in practice events, educational seminars, and marketing initiatives. Collaborate with physicians, providers, and leadership to achieve monthly revenue goals. Assist with patient retention initiatives and practice growth strategies. We're Looking For Someone Who Is… Passionate about luxury hospitality and exceptional customer service. Confident discussing premium aesthetic procedures and treatment plans. Comfortable asking for the sale and closing consultations. Positive, coachable, and receptive to feedback. Highly organized with exceptional follow-through. Self-motivated, goal-oriented, and driven by results. Professional, polished, and able to represent a luxury brand. A strong communicator who enjoys building genuine relationships. Preferred Qualifications Experience in plastic surgery, medical aesthetics, cosmetic dermatology, or a luxury med spa preferred (but not required). Sales experience in a luxury, medical, or high-end service environment. Strong computer skills with the ability to learn practice management software quickly. Experience with CRM or EMR systems is a plus. Application Instructions To apply, please submit the following: Your resume Cover Letter A 90-second video introducing yourself and explaining why you want this role and why you think you would be a good fit for this position. Applications without a video submission will not be considered!

Submit your application video to:

Subject Line:

Application - Front Desk + PCC / Junior Sales - [Your Name] We look forward to meeting candidates who are ready to grow within a high-performing, patient-centered aesthetic practice.

Please note:

We are not accepting phone calls regarding this position. All applicants must follow the instructions above. Our team will review applications and contact you directly if we'd like to move forward.

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid sick time Paid time off Vision insurance

Experience:

Plastic Surgery/Med Spa:

1 year (Required)

Sales:

3 years (Required) Ability to

Commute:

Alamo, CA 94507 (Required)

Work Location:

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Patient Care Coordinator / Luxury Aesthetics Sales Consultant