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Job Ref:

3169263184

Employer:

Network Company Name:

PrideStaff Industry:

Healthcare other

Job Type:

Full Time State:

California City:

Alpine Zip Code:

91901

Post Date:

09/07/2026 Job Description Job Description Position Overview PrideStaff is seeking a high-energy, detail-oriented Patient Services & Office Support Coordinator for a growing health and wellness practice. The focus will strictly be on front-desk patient services, scheduling, financial coordination, and general treatment room preparation.

Key Responsibilities Patient Engagement & Call Handling:

Manage busy phone lines with confidence, answer patient inquiries, schedule appointments, and guide new patients through their intake process.

Financial Coordination:

Conduct professional conversations regarding care plans, payment options, and patient financial objections calmly and clearly.

EHR & Records Management:

Efficiently check patients in and out using Electronic Health Record (EHR) software, maintaining precise and up-to-date patient files.

Payment Processing:

Collect copays, cash, and credit card payments daily, ensuring accurate ledger balancing and transaction logs.

Patient Retention & Follow-Up:

Perform proactive outreach for appointment reminders, reactivation calls, and care plan compliance follow-ups.

Front Office Maintenance:

Keep the reception area, front desk, and patient lounge pristine, welcoming, and organized. Clinical Support & Room Prep (Non-Clinical Support)

Treatment Room Prep:

Sanitize, organize, restock, and prepare treatment rooms, equipment, and clinical supplies between patient visits.

Patient Flow Management:

Help guide patients efficiently between the reception area and treatment rooms to maintain on-time appointment flows.

Team Communication:

Communicate clearly with patients and escalate any clinical questions or concerns directly to the doctors or clinical team lead.

Qualifications & Requirements Schedule Commitment:

Availability to work Monday through Thursday, 8:15 AM - 6:00 PM.

Prior Experience:

Experience in a patient-facing role within a medical, dental, chiropractic, or high-end hospitality environment preferred.

Financial & Phone Composure:

Proven ability to handle high-volume phone traffic and navigate patient financial discussions without hesitation.

Technical Savvy:

Quick to learn new technology, EHR systems, and comfortable using Google Workspace and standard office software.

Physical Stamina:

Comfortable standing, walking, bending, and keeping treatment spaces organized throughout the workday.

Soft Skills:

Self-motivated, punctual, coachable, highly organized, and committed to delivering exceptional patient care.

Compliance:

Strong commitment to HIPAA compliance and strict patient privacy regulations.