Front Desk / Patient Experience Coordinator

Front Desk / Patient Experience Coordinator Forge Physical Therapy Corte Madera, CA Job Details Part-time $25 - $30 an hour 14 hours ago Benefits Paid training Flexible schedule Paid sick time Qualifications Customer communication Customer service Administrative experience Attention to detail Front desk Appointment scheduling Phone etiquette Full Job Description Forge Physical Therapy is a boutique, one-on-one orthopedic and sports physical therapy clinic in Corte Madera. We help athletes and active individuals recover, move better, and stay active without rushed visits or insurance-driven care. We are hiring a part-time Front Desk / Patient Experience Coordinator to help create a smooth, organized, high-touch experience for patients. This is a patient-facing admin role. The ideal person is warm, organized, reliable, detail-oriented, coachable, and comfortable communicating with people by phone, email, and text.

Responsibilities include:

Scheduling and rescheduling current patients Answering basic patient emails and logistical questions New patient onboarding support Appointment follow-ups Waitlist and schedule management Tracking visit counts Basic lead tracking and clinic metrics Contacting physician offices Helping maintain a clean, organized, professional clinic environment

Details:

Part-time W-2 hourly role Approximately 12-18 hours/week to start Ideally spread across 3-4 shorter shifts/week Primarily in-person in Corte Madera $25-$30/hour depending on experience and fit Nice-to-have experience: Front desk/admin Healthcare, physical therapy, fitness, or wellness Customer service or hospitality Scheduling software, email, spreadsheets, or EMR systems Social media or Canva experience is a plus, but not required To apply: Please submit your resume and briefly answer: Why are you interested in this role? What experience do you have with customer service, admin, healthcare, fitness, wellness, hospitality, or front desk work? What days/times are you generally available?

Pay:

$25.00 - $30.00 per hour

Benefits:

Flexible schedule Paid sick time Paid training People with a criminal record are encouraged to apply Application Question(s): What days and times are you generally available to work? Briefly describe your experience with customer service, admin, healthcare, fitness, wellness, hospitality, or front desk work. Are you comfortable communicating with patients by phone, email, and text? Ability to

Commute:

Corte Madera, CA 94925 (Preferred)

Work Location:

In person