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Supervisor Member Services: Hoag Clinic Engagement Service

Job

Hoag Health System

Costa Mesa, CA (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/5/2026

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Job Description

Supervisor Member Services:
Hoag Clinic Engagement Service Hoag Health System - 4.0 Costa Mesa, CA Job Details Full-time 7 hours ago Qualifications Live chat CAPM Six Sigma Certification Customer communication Microsoft Excel Presentation software Team supervision PMP Managing teams in a customer support role Health insurance customer support RMA Visio Quality management Mid-level Frontline customer support management Managing clients in a customer support role Supervising experience Concierge services Bachelor's degree Customer engagement Healthcare team management Telephone systems Epic Certification CRM system proficiency Handling patient inquiries Epic Microsoft Project Certified Project Manager 2 years Call center management Full Job Description Primary Duties and Responsibilities The supervisor of Member Services is responsible for the supervision of the Hoag Clinic Contact Center; supervising inbound and outbound communications to members, providers, and network partners. The supervisor will work closely with Hoag Clinic leaders to deliver a concierge experience that is attentive to the members' needs and provides guidance and assistance navigating through the healthcare delivery system. The supervisor will assist with outreach services that address HEDIS compliance, member health outcomes, and satisfaction. Also, the supervisor will collaborate closely with Revenue Cycle and Claims departments to assist with inquiries and issues as needed. Education and Experience At least two years experience in a customer service or process orientated operations organization Bachelor's degree and/or equivalent years of supervisory experience Knowledge of the healthcare industry and related benefit products and services
Preferred:
Working knowledge of call center and chat team operations and systems to support contact center metrics and performance. (InContact) Experience with Quality Management (HEDIS, IHA
AMP, IHA
STARs) Experience with CRM platforms; Experience with Epic Tapestry; Experience with Microsoft Suite (Visio, PowerPoint, Project, Excel) and Visualization tools
License Required:
N/A License Preferred:
N/A Certifications Required N/A Certifications Preferred Project Management Certification (PMP, CAPM, etc.) Six Sigma Certification Medical Profession Certification (Medical Assistant, Medical Billing Specialist, Medical Coding Specialist, Licensed Practical Nurse, etc.)