A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Kenwood Hearing Centers Patient Care Coordinator/Office Administrator The Kenwood Hearing Centers Patient Care Coordinator/Office Administrator is the first point of contact for patients in our practice. This position is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping, and more. Each member of our team should be prepared to perform other assignments or duties as required.
ESSENTIAL FUNCTIONS
Creates a warm, welcoming environment for patients and visitors Coordinates appointments and other actions such as invoice creation and payment collection utilizing office administration software Provides patient care on phone / in person - begins building a relationship and establishing trust, and maintains that over time through things like warm greetings, remembering customers and calling them by name, etc. Listens and responds to voicemails and emails from patients, prospects, and physicians Optimizes customer satisfaction, provider's time, and treatment room utilization Confirms hearing aids and ear molds are ready prior to client appointment Communicates to potential patients the value proposition of the practice and why patients should choose our practice over other competitive alternatives Manages payments / insurance claims and follow up for outstanding accounts Generates communication / mailings to patients and doctors Qualified to handle difficult situations / patients / vendors with a calm and pleasant demeanor Orders/processes hearing aid inventory/loaners/returns/shipping/receiving Basic hearing aid diagnostics/programming/clean/check as well as speaker replacement and Bluetooth pairing Orders/maintains office supplies and batteries
COMPETENCIES
Thoroughness and strong attention to detail, prioritization, and organization Excellent customer service and communication skills, in oral and written communication, in person, on the phone, and in emails Ability to create a very warm and friendly environment for patients and their companions - very strong people skills needed Willingness and ability to establish and continue new relationships with the medical community Natural empathy Ability to handle multiple tasks, troubleshoot and problem solve Ability to maintain confidentiality of sensitive information Strong people skills
REQUIRED EDUCATION AND EXPERIENCE
At least 3-5 years of experience directly related to the duties and responsibilities specified, specifically with front desk responsibilities in a customer service- and/or medically-oriented environment Excellent communication skills and desire to develop and establish relationships with new people Must be high school graduate or above Excellent computer skills (Google Docs, Word, Excel, web-based software) Ability to type at a reasonable WPM Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously Fluency in Spanish or other languages preferred
Education:
High school or equivalent (Required)
Experience:
Customer service: 3 years (Required)
Job Type:
Full-time Pay:
From $30.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
