A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
Monday-Friday, 9:00 AM - 5:00 PM About Lucent Medical Imaging Our Mission At Lucent Medical Imaging, our mission is simple: To give people a clear answer about their health—quickly and kindly—using the best imaging available and a radiologist who is personally accountable for every interpretation. We believe patients deserve more than just a test—they deserve clarity. We are committed to being transparent throughout the diagnostic process. We will always tell our patients: What we can see What we cannot see What the appropriate next steps are As a physician-owned and operated imaging center, we combine advanced technology with compassionate care to deliver timely, accurate diagnostic imaging while treating every patient with empathy, respect, and honesty. Position Summary Lucent Medical Imaging is seeking an experienced Clinic Manager to oversee the daily operations of our outpatient imaging center in Glendale, California. The Clinic Manager is responsible for ensuring operational excellence across all aspects of the practice while creating an exceptional experience for patients, physicians, and employees. This individual will partner closely with the physician owners and radiologists to maintain efficient workflows, high clinical standards, regulatory compliance, and outstanding customer service. The ideal candidate has previous leadership experience managing a diagnostic imaging center and understands the operational needs of MRI, CT, X-ray, and other outpatient imaging services. Essential ResponsibilitiesOperations & Practice Management Direct the day-to-day operations of the imaging center. Ensure smooth patient flow from scheduling through completion of services. Monitor clinic efficiency and identify opportunities to improve productivity and patient satisfaction. Develop, implement, and continuously improve operational procedures. Maintain a clean, organized, and professional environment. Partner with physician owners on operational initiatives and strategic growth. Leadership & Team Development Onboard, train, and develop clinic staff. Lead and coach front office and administrative team members while supporting imaging technologists. Conduct regular performance evaluations and provide ongoing coaching and feedback. Foster a positive, accountable, patient-first culture. Create and manage employee schedules to ensure appropriate staffing coverage. Patient Experience Deliver an exceptional patient experience consistent with Lucent's mission and values. Address patient questions and concerns professionally and compassionately. Resolve service issues promptly while maintaining patient trust. Monitor patient satisfaction and implement improvements when needed. Ensure every patient feels informed, respected, and cared for throughout their visit. Physician & Referral Relationships Build strong relationships with referring physicians and healthcare partners. Support business development through exceptional service and responsiveness. Collaborate with physician owners to enhance referral relationships and patient care. Financial & Business Operations Monitor expenses and identify cost-saving opportunities. Oversee purchasing and inventory management. Manage vendor relationships and service agreements. Review operational metrics including scheduling utilization, patient volumes, and productivity. Compliance & Quality Ensure compliance with HIPAA, OSHA, CMS, ACR, and all applicable federal and state regulations. Maintain accreditation standards and support regulatory inspections. Ensure imaging equipment maintenance and quality assurance requirements are completed. Monitor documentation accuracy and operational compliance. Maintain patient confidentiality and promote a culture of safety. QualificationsRequired Minimum 3-5 years of management experience in an outpatient diagnostic imaging center or radiology practice Demonstrated experience overseeing MRI, CT, X-ray, and diagnostic imaging operations Strong understanding of healthcare operations and regulatory compliance Experience managing employee performance, staffing, scheduling, and workflow Strong leadership, organizational, and problem-solving skills Excellent verbal and written communication skills Experience with electronic medical records (EMR), RIS/PACS, scheduling, and practice management systems Ability to manage multiple priorities in a fast-paced healthcare environment Preferred Bachelor's degree in Healthcare Administration, Business Administration, or a related field Clinical imaging background or ARRT certification Experience working in a physician-owned imaging center Knowledge of medical billing, insurance verification, and prior authorizations Success in This Role The ideal Clinic Manager is: A strong leader who builds engaged, high-performing teams. Passionate about delivering exceptional patient care. Calm, organized, and solutions-oriented. Comfortable making decisions and solving problems independently. Focused on accountability, operational excellence, and continuous improvement. Committed to creating a welcoming environment for patients and employees alike. Able to balance operational efficiency with compassionate service. Why Join Lucent Medical Imaging? At Lucent, you'll have the opportunity to work alongside physician owners who are deeply invested in providing exceptional patient care. We believe healthcare should be personal, transparent, and compassionate, and we are looking for leaders who share those values. If you're passionate about leading high-performing teams, improving operations, and helping patients receive clear answers about their health, we'd love to meet you. Compensation & Benefits Competitive salary based on experience Monday-Friday schedule (9:00 AM-5:00 PM) 80 hours of Paid Time Off (PTO) Paid holidays Comprehensive benefits package (where applicable) Opportunities for professional growth and development Lucent Medical Imaging is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
