Patient Care Coordinator Luxury Medical Spa | Full-Time About SkinFX Medical Spa SkinFX Medical Spa is a premier aesthetic practice dedicated to delivering exceptional patient care through advanced treatments, personalized treatment plans, and an elevated luxury experience. Our team is passionate about helping clients look and feel their best while creating meaningful, long-lasting relationships. We are looking for an energetic, polished, and service-driven Patient Care Coordinator who thrives in a fast-paced environment and enjoys building relationships with patients. This is not a traditional receptionist position. You will be an integral part of our patient experience team and will play a direct role in the continued growth and success of the practice. If you enjoy connecting with people, providing exceptional service, and helping patients achieve their aesthetic goals, we'd love to meet you. Position Summary The Patient Care Coordinator serves as the first and last impression of SkinFX Medical Spa. This individual is responsible for creating an exceptional patient experience while coordinating appointments, educating patients on treatments, supporting providers, and helping patients make informed decisions regarding services, memberships, and treatment plans. Success in this position requires a combination of hospitality, organization, communication, and consultative sales skills. What You'll Do Patient Experience Welcome every patient with professionalism, warmth, and enthusiasm Create a five-star luxury experience from check-in through checkout Build genuine relationships with new and returning patients Resolve patient concerns professionally and efficiently Maintain an immaculate and organized reception area Scheduling & Coordination Schedule consultations and treatments efficiently Optimize provider schedules to maximize productivity Confirm appointments and reduce cancellations and no-shows Coordinate patient follow-up appointments Maintain accurate patient records Process payments and financing options Support daily office operations Sales & Patient Education A significant part of this role involves educating patients and helping them select treatments that best fit their goals.

Responsibilities include:

Converting phone, text, website, and social media inquiries into booked consultations Educating patients on available treatments and services Recommending appropriate treatment plans based on provider recommendations Promoting memberships and package pricing Recommending skincare products and retail items Encouraging treatment upgrades when appropriate Increasing patient retention through exceptional service and follow-up Assisting patients in understanding financing options Helping patients feel confident in moving forward with treatment Our philosophy is simple: We never pressure patients. We educate, build trust, and help patients make informed decisions. Administrative Responsibilities Answer phone system Respond promptly to voicemails and text messages Manage incoming leads Perform data entry Maintain patient documentation Assist with inventory monitoring Support office cleanliness and presentation Collaborate with providers and leadership to ensure efficient daily operations Qualifications Required Minimum 2 years of customer service and Medical Spa experience Strong communication and interpersonal skills Excellent organizational abilities High attention to detail Professional appearance and demeanor Ability to multitask in a fast-paced environment Strong computer skills Positive attitude with a solution-oriented mindset Preferred Experience in hospitality or luxury retail Sales or patient consultation experience Experience with EMR or practice management software Bilingual (English/Spanish) What Makes Someone Successful Here Our ideal candidate is someone who: Loves interacting with people Naturally builds trust and rapport Takes pride in delivering outstanding service Is motivated by personal and team success Enjoys educating patients Is comfortable discussing treatment options and pricing Is proactive rather than reactive Takes ownership of their responsibilities Enjoys working in a collaborative team environment Benefits We believe in investing in our team.

Eligible employees may receive:

Competitive hourly compensation Performance-based bonus opportunities Employee discounts on treatments and skincare Continuing education opportunities Paid time off Retirement benefits (when eligible) Opportunities for advancement within a rapidly growing practice Why Join SkinFX? At SkinFX Medical Spa, we're committed to excellence in patient care, clinical outcomes, and team culture. We believe every interaction matters and strive to create an experience that exceeds expectations from the first phone call through every visit. If you're passionate about helping people feel confident, enjoy working in a collaborative environment, and want to be part of a growing, high-performing team, we'd love to hear from you. Apply today and help us redefine the patient experience in aesthetic medicine.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Life insurance Paid sick time Paid training

Experience:

Medical Spa:

2 years (Required) Ability to

Commute:

Pasadena, CA 91101 (Required)

Work Location:

In person