Patient Experience Coordinator

Patient Experience Coordinator Jennifer Chiang, DDS Sunnyvale, CA Job Details Full-time $19.50 - $35.00 an hour 14 hours ago Benefits Paid training Qualifications Customer relationship building Phone communication Client rapport building Greeting customers Greeting dental patients Customer engagement Guest rapport building Guest direction assistance Entry level Under 1 year Client interaction via phone calls Full Job Description We're Hiring a Patient Experience Coordinator A 5-Star Dental Office | Sunnyvale, CA This is not a typical front desk job. Sunnyvale Family Functional Dental Office is a top-rated, fully paperless dental practice with over 200 five-star reviews . Patients consistently tell us they feel genuinely cared for—from the very first hello. That experience starts at the front of our office, and we are intentionally selective about who represents our practice. We are looking for a warm, personable, and emotionally intelligent team member who truly enjoys connecting with people. Someone who brings calm, confidence, and kindness into every interaction—and who takes pride in being part of a 5-star patient experience . If you love people, notice details, and enjoy being the friendly anchor of a well-run office, you may be a wonderful fit here. About the

Role:

As our Patient Experience Coordinator , you'll be the first impression of our practice—greeting patients, guiding them through their visits, and helping the day flow smoothly for both patients and clinical team members. Our office is already fully paperless and highly organized. What we value most is attitude, coachability, and presence . Dental experience is helpful, but not required. We are happy to train the right person who brings warmth, curiosity, and professionalism. This Role Is a

Great Fit If You:

Naturally connect with people and enjoy conversation. Take pride in creating calm, welcoming environments. Communicate clearly and kindly—by phone, email, and in person. Are organized, reliable, and detail-oriented. Enjoy learning, growing, and being coached. Want to be part of a practice known for excellence.

What Makes Our Office Different:

200+ five-star reviews from patients who value our care. A supportive, respectful team culture. A modern, fully paperless system. High standards paired with genuine kindness. Leadership that values growth, feedback, and professionalism.

Schedule & Location:

Tuesday-Friday:

8:00 AM-5:00

PM Saturdays:

8:00 AM-2:00

PM Location:

Sunnyvale, CA Compensation & Growth:

Competitive pay with performance-based bonuses. Paid training and ongoing mentorship. Opportunity to grow into a leadership or office management role. A workplace where your contribution is noticed and valued. How to Apply (Please Read Carefully): Because this role is so people-focused, we ask for a personal introduction as part of the application. To apply, please email: Your resume and One of the following: A short written note sharing why this role interests you , or A brief video (60-90 seconds) introducing yourself and telling us why you'd love to work in a 5-star, patient-centered office Send applications to: Applications without a personal introduction may not be considered. At Sunnyvale Family Functional Dental Office, we believe excellence lives in the details—how we greet patients, how we support one another, and how much pride we take in our work. If that resonates with you, we'd truly love to hear from you.