Patient Experience & Operations Coordinator (Part-Time)

Patient Experience & Operations Coordinator (Part-Time) Refine Dry Eye Center of Silicon Valley, Sunnyvale, CA Monday, Wednesday & Friday, with schedule flexibility Starting at $22/hour, depending on experience. About Us Refine Dry Eye Center of Silicon Valley is a boutique specialty practice founded by Dr. Joy Lam, O.D., dedicated exclusively to the diagnosis and treatment of dry eye disease. We are a modern, paper-free practice committed to delivering advanced, individualized care and an exceptional experience for every patient we serve. The Role You are the face of Refine. From the first phone call to the final follow-up, you set the tone. You'll oversee front office operations with the support of a skilled back office team, bring genuine warmth to every patient interaction, and actively contribute ideas to help us grow and better serve our community. This role grows with you. For the right candidate, there is opportunity to expand into medical assisting and participate directly in patient treatment over time. We're open to shaping this role around your strengths and interests as we grow together. What You'll Do Oversee daily front office operations including scheduling, patient communication, and workflow Create a warm, professional experience for every patient from first contact through follow-up Identify opportunities to expand patient access and generate referrals Uphold HIPAA standards and protect patient privacy with the utmost integrity Bring ideas forward. Our door is always open Who You Are A self-starter who takes ownership and follows through Warm, confident, and genuinely passionate about serving people Highly organized with sharp attention to detail Comfortable with technology and eager to learn new tools and platforms Someone who sees beyond the task in front of them Healthcare experience is a plus, but character and drive matter most here Requirements High school diploma or equivalent Strong written and verbal communication skills Confident with technology including scheduling software, digital tools, and AI-powered applications Ability to maintain strict patient confidentiality in compliance with HIPAA Compensation & Benefits Starting at $22/hour, depending on experience Paid sick leave per California state requirements Flexible scheduling Professional development opportunities in a growing specialty healthcare setting Clear path to full-time status with expanded benefits for the right candidate Why Refine Small team, real impact, direct access to leadership, and a real voice in how this practice grows. For the right person, this role has every opportunity to expand. If you're passionate about patient care and ready to be part of something meaningful, we look forward to connecting with you. To Apply If you're passionate about patient care and ready to be part of something meaningful, we look forward to connecting with you.

Pay:

$22.00 - $28.00 per hour

Benefits:

Employee discount Flexible schedule Free parking On-the-job training Opportunities for advancement Paid sick time Parental leave Application Question(s): Do you have experience managing front office or administrative operations? What draws you to working in a specialty healthcare setting? What are your long-term career goals and how does this role fit into them?

Education:

High school or equivalent (Preferred)

Work Location:

In person