Patient Concierge / Patient Coordinator Revive Wellness Centers - Torrance

• We are specifically seeking candidates with prior experience in medical aesthetics, med spa, cosmetic dermatology, plastic surgery, luxury hospitality, luxury retail, beauty/skincare, or another high-touch customer experience environment .
• This is not a traditional medical front-office role. The ideal candidate is polished, relationship-driven, commercially minded, and comfortable educating patients about treatments, skincare and memberships .
• About Revive At Revive Wellness Centers, we believe exceptional patient experiences begin long before treatment.

Our Patient Concierge is often the very first impression of our practice—and one of the most important members of our team. We're looking for someone who genuinely enjoys caring for people, anticipates needs before they're asked, and takes pride in creating a warm, polished, luxury experience for every patient who walks through our doors. If you naturally remember names, notice the little details, thrive in a fast-paced environment, and enjoy helping people feel welcomed and valued, we'd love to meet you. What You'll Do Welcome every patient with genuine warmth and professionalism

• Create a five-star patient experience from arrival through checkout
• Answer phones, texts, and online inquiries with confidence and enthusiasm
• Schedule consultations and treatments
• Educate patients on memberships, skincare products, and available services
• Assist providers in maintaining efficient daily schedules
• Coordinate follow-up appointments and patient communications
• Process payments and maintain accurate records
• Keep the reception area beautiful, organized, and patient-ready
• Collaborate closely with providers and leadership to deliver an exceptional patient experience We're Looking For Someone Who...
• Loves people
• Is naturally organized
• Can multitask without becoming overwhelmed
• Has exceptional communication skills
• Takes ownership without needing constant direction
• Notices details others miss
• Enjoys sales through education—not pressure
• Is polished, professional, and dependable
• Wants to grow with an expanding luxury wellness practice Preferred Qualifications
• 1+ year of experience in medical aesthetics, dermatology, plastic surgery, concierge medicine, luxury hospitality, or high-end customer service
• Experience using EMR or scheduling software preferred
• Strong computer skills
• Professional written and verbal communication
• Ability to work independently
• Positive attitude
• Team-oriented mindset Why Revive?

At Revive Wellness Centers, we're building something special. We're a boutique medical aesthetics and regenerative wellness practice focused on delivering exceptional patient care—not high-volume medicine. Our culture values professionalism, kindness, accountability, continuous learning, and treating every patient like family. As we continue growing, we're looking for people who want to grow with us.

Pay:

$22.00 - $25.00 per hour

Benefits:

Employee discount Opportunities for advancement Paid time off Application Question(s): Do you have at least 1 year of professional experience in one or more of the following: medical aesthetics/med spa, luxury hospitality, luxury retail, beauty/skincare, cosmetic dermatology, or plastic surgery? Yes or No Please briefly describe your relevant experience and the type of business where you worked. Tell us about a time you recommended or sold a product, service, membership, upgrade, or treatment to a customer or patient. What was your role in the conversation? This role requires managing incoming calls, scheduling, patient arrivals and departures, payments, product purchases, and multiple priorities in a fast-paced environment. Do you have experience managing several customer-facing responsibilities at the same time? This is not a traditional front desk position. Patient Concierges are expected to confidently educate patients about skincare, treatment recommendations and memberships, and are eligible to earn incentives based on performance. Are you comfortable with this responsibility?

Work Location:

In person