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Pediatric Ambulatory Appointment Scheduler
Job
Yale New Haven Health
Greenwich, CT (In Person)
Full-Time
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Job Description
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Scheduler schedules hospital department provider visits for patients within the Pediatric Specialty Centers. The position manages appointment referrals from internal providers and provides guidance for all stakeholders in the referral process. The scheduler collaborates directly with providers and frontline staff to ensure accurate, prompt, and effective scheduling for the department.
SC Scheduler schedules hospital department provider visits for patients within the Pediatric Specialty Centers. The position manages appointment referrals from internal providers and provides guidance for all stakeholders in the referral process. The scheduler collaborates directly with providers and frontline staff to ensure accurate, prompt, and effective scheduling for the department. EEO/AA/Disability/Veteran Responsibilities 1. Establishes and provides ongoing management of clinician templates and schedules including template changes and closures reflective of anticipated clinic changes 2. Modifies templates as requested by specialty and department providers and leadership 3. Works in collaboration with clinical team to schedule appointments according to department guidelines 4. Accurately creates and selects proper visit information---patient, visit type, duration, and specialty provider 5. Documents appropriate information pertaining to the visit in the appointment note field. 6. Manages urgent add on appointments 7. Assists with pre-authorizations as needed 8. Confirms patient appointments as needed 9. Maintains waitlist and provides ongoing review of wait list/recall list for visits 10. Reviews schedules daily to identify open appointments and contacts appropriate patients to offer more timely appointment 11. Follows up on missed appointments as per provider recommendations 12. Performs other scheduling/rescheduling duties as needed 13. Assists patients, providers and staff with telehealth visits 14. Performs general clerical functions and other duties to ensure accurate, prompt, effective and timely flow of communication and an optimal patient experience Qualifications
SC Scheduler schedules hospital department provider visits for patients within the Pediatric Specialty Centers. The position manages appointment referrals from internal providers and provides guidance for all stakeholders in the referral process. The scheduler collaborates directly with providers and frontline staff to ensure accurate, prompt, and effective scheduling for the department. EEO/AA/Disability/Veteran Responsibilities 1. Establishes and provides ongoing management of clinician templates and schedules including template changes and closures reflective of anticipated clinic changes 2. Modifies templates as requested by specialty and department providers and leadership 3. Works in collaboration with clinical team to schedule appointments according to department guidelines 4. Accurately creates and selects proper visit information---patient, visit type, duration, and specialty provider 5. Documents appropriate information pertaining to the visit in the appointment note field. 6. Manages urgent add on appointments 7. Assists with pre-authorizations as needed 8. Confirms patient appointments as needed 9. Maintains waitlist and provides ongoing review of wait list/recall list for visits 10. Reviews schedules daily to identify open appointments and contacts appropriate patients to offer more timely appointment 11. Follows up on missed appointments as per provider recommendations 12. Performs other scheduling/rescheduling duties as needed 13. Assists patients, providers and staff with telehealth visits 14. Performs general clerical functions and other duties to ensure accurate, prompt, effective and timely flow of communication and an optimal patient experience Qualifications