Office Manager - Hospitalists

Office Manager - Hospitalists Hartford HealthCare Medical Group - 3.6 Manchester, CT Job Details Full-time 3 days ago Qualifications Employee onboarding Patient flow optimization Operations management Healthcare resource management Managing healthcare operations budgets Customer service Medical coding Staff scheduling Working with geriatric patients Mid-level Improving operational efficiency 3 years Administrative experience High school diploma or GED Hiring Key Performance Indicators EMR/EHR Clinical staff training Supervising experience Bachelor's degree Medical-surgical Quality improvement Pediatrics Healthcare team management Interviewing Budget management in healthcare Patient interaction Office management Data collection Onboarding process management Leadership Geriatrics Hospital experience Overseeing training Staff development Performance evaluation

Full Job Description Location Detail:

MMH-71 Haynes Street (10627)

Shift Detail:

Mon-Fri Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Job Description The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators) Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs Implements and monitors departmental goals and objectives for the work group Analyzes needs and develops recommendations in order to align with the strategic direction of the organization Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary Qualifications Bachelor's Degree and/or appropriate certification preferred. High School Diploma or equivalent preferred. 3 years' experience in a medical/surgical practice required. Previous management/supervisory or leadership experience preferred. Travel to satellite sites required Epic experience preferred. Strong communications skills and experience in a leading role required Ability to improve quality and productivity by identifying improvement opportunities Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .