Hospice Clinical Team Manager - HomeCare

Location Detail:

227 Dunham St Norwich (10414)

Shift Detail:

Mon-Fri 8-4:30 - weekends and holidays as needed Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Hospice Clinical Team Manager. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families. As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to oversee all patient care services and personnel for their assigned team. This role will collaborate with all team members to achieve exceptional outcomes. In general, most of the time will be spent in the following activities:

• Provides staff guidance in making clinical and case management decisions focused on clinical excellence for end of life care and symptom management. Directs staff in the Medicare Hospice Benefit guidelines
• Assures the development of personnel qualifications and policies
• Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
• Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
• Accountable for team performance in achieving desired clinical and operational performance measures
• Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.
• Assures that clinical and functional outcomes are achieved at the highest level possible
• Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
• Oversees the daily patient assignments for clinical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process
• Coordinates referrals and ensures timeliness of SOCs and timeliness of adjunct service delivery
• Ensures that patient needs are continually assessed
• Ensures that an individualized plan of care is developed, implemented and updated as needed for all patients.
• Ensures coordination of patient care, including communication with all physicians involved in the plan of care
• Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
• Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
• Reviews and analyzes team and patient metrics to consistent with agency initiatives.

Qualifications Licensure:

A registered nurse with a license to practice in the

State of Connecticut Education:

A Diploma in nursing. Bachelors Degree in nursing preferred

Experience:

According to current state licensure regulations. Hospice experience with OASIS and case management certification preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.