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Job Description
POSITION TITLE
Client Care Coordinator
REPORTS TO
CLINICAL
SUPERVISOR HOURS
Full Time•W2 position, 35 hours per week.
PAY RANGE
$20•23 PER
HOUR FLSA
NON-EXEMPT Client Coordinator Position•Mental Health Group Practice About Healing Springs Wellness Center Healing Springs Wellness Center is a sanctuary for personal growth and holistic healing. Our mission is to provide compassionate, innovative, and effective care through specialized practices such as EMDR, Somatic Therapy, Reiki, and Wellness Workshops. We are committed to breaking down barriers to care, normalizing mental health treatment, and fostering a warm, inclusive environment for our diverse community. Position Summary The Client Care Coordinator plays an essential role in creating a welcoming, seamless experience for clients while supporting efficient day-to-day practice operations. This position manages client communication, scheduling, insurance verification, intake coordination, and other administrative needs. The ideal candidate has experience in a healthcare, behavioral health, or wellness setting and is organized, proactive, professional, and compassionate. They enjoy creating systems that improve access to care, support the clinical team, and help clients feel informed and cared for from their first contact with Healing Springs Wellness Center. Key Responsibilities Client Coordination Provide warm, professional customer service via in-person, phone, and email interactions. Manage client scheduling and ensure accurate client records and insurance verification. Address client inquiries about services, scheduling, and treatment options promptly. Educate clients on available services, integrating upselling opportunities to enhance their wellness journey. Office Management Maintain a welcoming, organized, and well-stocked office space. Manage office supplies, vendor relationships, and equipment maintenance. Collaborate with the billing team to handle insurance verification and payment inquiries. Prepare monthly reports on client appointments, cancellations, and office metrics. Uphold HIPAA-compliant record-keeping for all client interactions. Sales and Client Engagement Use interpersonal skills and sales experience to support client retention and promote wellness services. Participate in marketing and outreach efforts, including follow-up calls and community engagement. Stay informed about all center services to effectively educate and guide clients. Additional Duties Coordinate staff meetings, training sessions, and events. Foster a positive, collaborative work environment aligned with Healing Springs' values. Maintain professionalism, consistent attendance, and embody the center's mission of compassionate care.
Knowledge, Skills, and Abilities Customer Service and Sales :
Professional and approachable, with the ability to identify client needs.
Organizational Skills :
Ability to multitask, prioritize, and manage diverse responsibilities.
Communication :
Excellent verbal and written communication, including grammar and spelling.
Healthcare Knowledge :
Familiarity with medical terminology and mental health services is preferred.
Technical Proficiency :
Experience with electronic medical record systems, preferably Therapy Notes.
Cultural Sensitivity :
Respect for diverse backgrounds; bilingual skills are a plus.
Adaptability :
Self-motivated and organized, with a proactive approach to administrative duties.
Compensation and Benefits Competitive pay:
$20•23 per hour. Access to wellness services and programs. Opportunities for professional growth. Paid time off for vacation, sick days, and holidays. Discounts on services and a supportive, growth-focused work environment. Health, vision, and dental insurance. Schedule Full-time, 35 hours per week. Monday through Friday, with occasional weekend hours as needed. Healing Springs Wellness Center is an Equal Opportunity Employer committed to creating an inclusive, affirming, and supportive workplace for both clients and staff. Healing Springs Wellness Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender and related status (including pregnancy, childbirth and pregnancy-related conditions, gender identity or expression including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, or neurodiversity, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Job Type:
Full-time Pay:
$20.00•$23.00 per hour
Benefits:
Continuing education credits Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Professional development assistance Vision insurance Application Question(s): Are you authorized to work in the United States without sponsorship? Do you have experience working in healthcare or behavioral health?
Experience:
client coordination: 1 year (Preferred) relevant
Customer Service:
1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to
Relocate:
Plantsville, CT 06479: Relocate before starting work (Required)
