Patient checkout:

Review the provider's orders and make sure the patient understands the next steps before leaving.

Diagnostic orders/scripts:

Prepare orders for MRI, CT, X-ray, EMG, PT, labs, etc., using the provider's documented instructions and approved protocols. Make sure diagnosis, body part, with/without contrast, and facility information are correct. Provider signs/authorizes where required.

Scheduling:

Schedule follow-up appointments, post-op visits, imaging follow-ups, and other appointments directed by the provider.

Diagnostic coordination:

Send orders to imaging facilities and give the patient the appropriate order/instructions.

Fax management:

Work the assigned fax folder/queue throughout the day, route incoming documents correctly, and make sure nothing requiring action sits unattended.

Medical records:

Fax records, office notes, imaging reports, referrals, and other documentation to authorized facilities/providers while following HIPAA requirements.

Patient messages:

Monitor and respond to checkout-related messages, scheduling questions, requests for orders, and routine patient inquiries; escalate clinical questions to the appropriate PA/provider.

Follow-through:

Track items that cannot be completed at checkout and close the loop rather than simply handing them off.

Documentation:

Document calls, messages, fax confirmations, appointment information, and actions taken in the patient's chart.

Team support:

Communicate with providers, PAs, authorization staff, surgical scheduling, and front office when something is missing or requires additional action.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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Patient Checkout & Care Coordination Specialist Neurosurgery