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Outpatient Services Coordinator | UF Health Surg Spec - Durbin Park | Full Time | Days
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UF Health
Saint Johns, FL (In Person)
Full-Time
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Job Description
Overview Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third party vendors Responsibilities Responsible for scheduling patient appointments for a complex, multispecialty medical practice Obtains necessary signatures and documentation from patients for billing and insurance purposes, and resolves any outstanding billing issues May perform end of day dispositioning and gathers appropriate statistical information relating to patients Interviews patients to obtain appropriate demographic and financial information, verifying insurance eligibility, and obtaining provider information to accurately assess the nature of the request and determine the appropriate appointment area. Advises patients regarding the need for referral authorizations and/or pre-service deposits, as well as any prep information, to ensure the patient arrives on time and prepared for the visit Responsible for processing referral requests for all providers practicing within the clinic module, as required, and ensuring that referral/authorization numbers are obtained for these services Provides exceptional customer service to patients, customers, referring physicians, UF providers, allied health staff, family members, and third-party vendors Appropriately interprets UFJPI and/or department policies regarding scheduling criteria and medical need. May be responsible for requesting, obtaining, and reviewing medical records to ensure patient is appropriately scheduled. Responsible for navigating multiple systems simultaneously, and is available to patients and referring providers routinely throughout the day Coordinates additional testing, appointments, and referrals for patients under the care of the department's specialty physicians. Tracks progress and completion of services ordered, such as lab and radiology studies, to assist in the facilitation of timely care coordination and follow up services Completes the admission/registration process and performs other registration functions as required