A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Telehealth Coordinator TRT Nation Tampa, FL Job Details Full-time $20.00 - $22.50 an hour 9 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Customer service Records management Data management Attention to detail Empathy Video conferences (communication methods) Time management
Full Job Description Skills & Competencies:
Job Overview:
The Telehealth Receptionist is responsible for managing the administrative aspects of telehealth appointments and providing excellent customer service to patients. This role involves scheduling appointments, handling inquiries, and ensuring smooth interactions between patients and healthcare providers. The ideal candidate will be organized, detail-oriented, and able to communicate effectively.
Key Responsibilities:
Appointment Scheduling:
Schedule and confirm telehealth appointments for patients, ensuring optimal use of provider time and resources. Reschedule or cancel appointments as needed and communicate changes promptly to both patients and healthcare providers.
Patient Interaction:
Serve as the first point of contact for patients, answering phone calls, emails, and online inquiries related to telehealth services. Provide clear instructions and assistance to patients on how to access and use telehealth platforms.
Administrative Support:
Verify patient information, and update records in the electronic health record (EHR) system.
Technical Assistance:
Troubleshoot basic technical issues related to telehealth software and hardware, and guide patients through troubleshooting steps.
Data Management:
Maintain accurate records of patient interactions, appointment details, and any relevant documentation.
Customer Service:
Address and resolve patient concerns or complaints in a professional and empathetic manner. Ensure a high level of patient satisfaction by providing timely and effective support.
Qualifications:
Strong organizational and multitasking skills with keen attention to detail. Excellent communication skills, both verbal and written, with the ability to convey information clearly in a virtual environment. Proficiency in using telehealth platforms, EHR systems, and standard office software (e.g., Microsoft Office, Google Workspace).
Technical Abilities:
Basic troubleshooting skills for common technical issues related to telehealth services. Familiarity with video/messaging conferencing.
Pay:
$20.00 - $22.50 per hour Expected hours: 40.0 per week
Benefits:
Dental insurance Health insurance Paid time off Application Question(s): Which statement best describes your approach? 1. I prioritize speed, even if I occasionally make small mistakes. 2. I prioritize accuracy, even if it takes significantly longer. 3. I work efficiently while verifying critical information before completing a task. 4. I rely on my manager to review my work when I am unsure. How many years of experience do you have in healthcare, telehealth, medical office, call center, or patient/customer service? None Less than 1 year 1-3 years 3-5 years 5+ years Ability to
