Manager, Certification Quality and Accreditation

Job Description Help for Job Description. Opens a new window. Must have the following in order to apply: Bachelor's degree in Quality Management, Business Administration, Organizational Leadership, Public Administration, Education, Compliance, or a related field; equivalent education and experience may be considered Minimum of five (5) years of progressively responsible experience in quality management, accreditation, compliance, certification, auditing, or related operational environments. Experience managing quality systems, audit programs, document control processes, corrective actions, and compliance initiatives, or a related operational environment. Experience supporting accreditation programs, regulatory compliance activities, or management system standards, or a related operational environment. Demonstrated ability to manage multiple projects and priorities while ensuring program integrity, compliance, and customer service Knowledge of certification and accreditation standards and requirements, including

ISO/IEC 17024

principles, impartiality, certification decision-making, quality management, documentation control, appeals, complaints, and continuous improvement processes Problem-solving and risk management skills related to certification operations, examination security, credential misuse, appeals, ethics-based certification actions, compliance, and program integrity Computer Skills To perform this job successfully, the individual should have knowledge of: Microsoft Office 365 or comparable business productivity software, including Word, Excel, PowerPoint, Outlook, Teams, and project management applications. Experience using document management, records repositories, and quality management systems. Certification management systems, credentialing platforms, customer relationship management (CRM) systems, and/or association management systems (AMS). Reporting, dashboard, data analysis, workflow management, collaboration, and document management tools. Experience with project management and workflow tracking systems. Familiarity with certification management platforms, accreditation systems, and audit management software. Artificial intelligence and automation tools, including an understanding of appropriate use practices within certification and credentialing environments.

Preferred Qualifications:

Experience working within an accredited certification body or credentialing organization Experience supporting certification programs accredited to, or preparing for accreditation under, ISO/IEC 17024 or comparable personnel certification standards. Experience within a professional association, nonprofit organization, credentialing body, technology organization, or global certification environment Experience supporting impartiality activities, appeals and complaints processes, ethics-related certification actions, or certification risk management. Quality, auditing, compliance, or accreditation-related professional certifications (e.g., Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, ISO Lead Auditor, or similar credentials) Relevant professional credential such as a Credentialing Specialist Certificate, the ICE-CCP, or a comparable certification industry credential Experience implementing certification management systems, customer relationship management platforms, or similar technologies.

Required Screenings:

Drug Testing/Screening (Pre-Employment); Background Checks (Local/State/Federal) as far back as 7 years; Motor Vehicle Record Check; Drug Free Workplace.

Job Description:

Reporting to the Vice President, Certification, the Certification Quality & Accreditation Manager is responsible for leading the Certification Body's (CB) quality management, accreditation maintenance, audit readiness, and continuous improvement activities. This position provides independent quality oversight while supporting compliance with

ISO/IEC 17024

accreditation requirements and ensuring the integrity, effectiveness, and continual improvement of certification programs and processes. The role oversees accreditation evidence management, internal quality reviews, corrective action tracking, document control, impartiality monitoring, management review support, and program integrity activities. The Certification Quality & Accreditation Manager maintains independence from routine certification operations to objectively assess processes, identify risks and quality concerns, recommend improvements, and support ongoing accreditation readiness. The Manager also collaborates closely with the Director of Certification Programs & Operations to support audit readiness, corrective actions, internal quality reviews, accreditation evidence collection, and continuous improvement initiatives.

Duties/Responsibilities:

Accreditation Management & Compliance Lead

ISO/IEC 17024

accreditation development, implementation, maintenance, and continuous compliance activities. Maintain the Certification Body accreditation evidence repository and supporting documentation. Coordinate accreditation applications, renewals, surveillance activities, assessor requests, and accreditation audits. Prepare and compile audit evidence and documentation required for accreditation assessments. Monitor accreditation obligations, reporting requirements, deadlines, corrective actions, and follow-up activities. Identify accreditation gaps, risks, and readiness priorities and provide recommendations to the VP of Certification. Quality Management System Oversight Maintain Certification Body policies, procedures, forms, records, and document-control systems. Coordinate internal quality reviews, process audits, work-product audits, recertification audits, and audit-readiness activities. Track corrective and preventive actions and monitor timely completion and effectiveness. Analyze audit findings, complaints, appeals, operational data, and management review outputs to support continual improvement initiatives. Conduct operational and vendor quality reviews and audits per policy. Identify quality concerns and escalate significant issues to the VP of Certification. Impartiality & Certification Program Framework Support Maintain impartiality-related records and documentation, including: o Conflict-of-interest disclosures o Recusal records o Independent review documentation o Related-body risk assessments o Impartiality monitoring records Support identification, assessment, mitigation, and monitoring of impartiality risks. Coordinate with the VP of Certification regarding impartiality concerns, corrective actions, and management review inputs. Maintain documentation demonstrating separation of certification activities from education and training functions where applicable. Complaints, Appeals & Certification Action Records Maintain records and documentation related to complaints, appeals, certification actions, and Certification Appeals Panel activities. Support documentation of appeal intake, conflict reviews, panel composition, notices, decisions, and closure activities. Maintain records associated with certification actions resulting from ethics or disciplinary findings. Ensure complaint and appeal records are maintained securely, confidentially, and in accordance with approved Certification Body procedures. Provide documentation support and quality review functions without participating in appeal decisions unless formally appointed under approved procedures and conflict-of-interest requirements. Examination & Program Quality Support Support exam analytics, psychometric activities, and examination quality initiatives. Assist with examination content quality assurance and exam functionality reviews. Conduct program integrity reviews related to assessment and certification activities. Audit examination administration records, delivery documentation, and supporting operational evidence. Coordinate with the Director of Certification Programs & Operations regarding examination quality concerns, corrective actions, vendor performance, and process improvements. Support review and escalation of examination security incidents and documentation. Vendor Quality Monitoring Monitor and document vendor quality performance and compliance activities. Review vendor corrective actions, service issues, performance metrics, and quality-related follow-up activities. Coordinate with Director of Certification Programs & Operations on operational vendor concerns. Escalate significant vendor quality, security, compliance, or data management concerns to the VP of Certification. Records Management and Document Control Maintain records and document-control systems for: o Certification Body policies and procedures o Accreditation evidence o Complaints and appeals o Quality management documentation o Corrective and preventive actions o Management review records o Impartiality documentation o Vendor quality records o Audit documentation Ensure records are accurate, organized, retrievable, current, and maintained according to established retention requirements. Support version control, retention schedules, and audit readiness of Certification Body documentation. Backup Operational Support Participate in cross-training activities and provide backup support for critical certification operations when necessary and when such support does not compromise independent quality oversight responsibilities. Coordinate with certification operations leadership to ensure backup assignments are documented and do not create conflicts with quality review responsibilities. Performs other duties as assigned.

Work Environment:

Will be discussed with applicant.

Hiring Process:

Submit resume via email, by fax or by mail. In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.

Days & Hours:

Full Time position; Day shift; 40 plus hours per week; Days of operation are Monday through Sunday; 8:00 a.m. to 5:00 p.m. Complete work schedule will be discussed with applicant.

Pay:

$71,347 to $89,184 per year; Depends on experience; Benefits are offered. AI Translation Assistant Opens in new window