A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Referral Coordinator/ Check Out Medical Center Our Family Health Monroe, GA Job Details 3 days ago Qualifications High school diploma or GED Full Job Description Referral Coordinator /
Check Out Medical Center Location:
Monroe, GA, 30655 Position Summary The Referral Coordinator will offer friendly, courteous, and confidential assistance to all patients in person or by telephone, always exemplifying excellence in customer service. This employee needs to be self-motivated to successfully complete all needed tasks and possess the desire to learn by accepting feedback well from leadership. The Referral Coordinator will schedule initial specialists, follow-up, and ancillary appointments for referrals as ordered; as well as process insurance authorizations for specialist referrals, as ordered. Duties and Responsibilities Work as a cooperative team member with all departments of OFH. Maintain open communication with leadership while following the chain of command to assure all issues are properly addressed. Answer phone calls and voicemails in a timely manner. Document all communication with patients by phone or in person into the patient's chart in a clear, concise, and thorough manner. Review and process all outgoing referrals including specialist, home health, hospice, and DME equipment and supplies, obtaining insurance authorizations when applicable. Assist patients with Patient Portal as needed. Cross train for all duties covered under the Patient Support Department. Complete all assignments from management as directed and within the requested time. Manage outgoing faxes, scan folder, encounters, messages, actions, and emails within 48-72 hours of receipt. Complete weekly and monthly reports as assigned. Qualifications High school graduate or equivalent. Excellent customer service skills. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to understand and follow written and verbal instructions. Ability to effectively communicate with people at all levels and from various backgrounds. Strong attention to detail. Ability to manage priorities and workflow. Strong organizational, problem-solving, and analytical skills. Knowledge of EMR systems. Prior experience in a medical practice or equivalent preferred.
Competencies Adaptability:
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Dependability:
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Judgement:
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Problem Solving:
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Professionalism:
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Written Communication:
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Physical Demands Occasionally required to stand. Occasionally required to walk. Continually required to sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, bend, or stoop. Continually required to talk or hear. Occasionally exposed to bloodborne and airborne pathogens or infectious materials. Noise level in the work environment is usually moderate. Must occasionally lift and/or move more than 15 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, and ability to adjust focus.
